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Airtel logo

Network Account Manager

7 - 10 years

7 - 13 Lacs

Manesar

Posted:1 month ago| Platform: Naukri logo

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Skills Required

OTN P2MP Tejas IP EPT ALU P2P Sdwan NPT Ciena SDH DWDM Huawei

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities B2B incident management. Customer escalation management. Prioritization of Problem Management to prevent service impact. Reduction in end Customer Complaints for B2B services. Automation for B2B service process and operation front. Restoration priority in B2B Incident management. B2B Service awareness and trainings. Act as single point for customer KPI management. Preferred candidate profile Must have expertise with SDWAN. In Depth knowledge of IP domain. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment. Incident management, people management, Problem management. ITIL and ITSM understanding . Excellent Problem Solving skill. Adaptation of new product and technologies. Excellent Customer focus. Good Collaboration with cross-functional domains. Inter-personal skills & Decision making.

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Airtel
Airtel
www.airtel.com

Telecommunications

New Delhi

Approximately 250,000 Employees

389 Jobs

    Key People

  • Gopal Vittal

    Managing Director & CEO

  • Akshay Munjal

    Chief Financial Officer

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