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5.0 - 7.0 years
0 Lacs
, India
On-site
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Team Member - BSS O&M Job Level/Designation M1 Function/Department Technology/ O&M Location Bhubaneshwar Job Purpose To handle Active Equipment Operations at field to achieve operational excellence by handling network operation/ SLA KPIs/Faults and taking appropriate actions to maintain the best network uptime. Key Result Areas/Accountabilities To handle 24x7 network operation in the field to achieve uptime 99.9% Coordination with the IP partners for maintain SLA , KPIs and other operational aspects Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability To carry out Preventive and Corrective Maintenances at Cell sites for Electronics and Passive elements deployed by VIL in accordance to the guidelines. Conduct acceptance testing of new sites/hops/nodes to ensure proper implementation in coordination with circle project/TI vendors Support physical activities in relation to different quality improvement initiatives like TRX addition/replacement, height increment, node up-gradation, microwave link restructuring etc. Coordination with other network verticals to monitor and maintain Service affecting KPIs as per SLA Spare and inventory handling at site level, support in RS&R Maintaining all kinds site related documents and time-to-time updating to the circle database repository team Compliance to HSW and WFM KPIs Support for validation of energy, IPF and other cost related parameters at site level Core Competencies, Knowledge, Experience Strong understanding of BSS and MW (Nokia and Huawei ) Hands on experience of handling Nokia and Huawei BSS and MW network elements Ability to influence Infra partners, Govt. and Local agencies, Telecom Vendors and other third party service/goods providers. Effective communications and relationship management Agility and positive attitude Must have technical/professional qualifications B.E/B.Tech./ Diploma with 5+ years of field operation experience. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
Posted 3 weeks ago
5.0 - 7.0 years
0 Lacs
, India
On-site
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Team Member - BSS O&M Job Level/Designation M1 Function/Department Technology/ O&M Location Bhubaneshwar Job Purpose To handle Active Equipment Operations at field to achieve operational excellence by handling network operation/ SLA KPIs/Faults and taking appropriate actions to maintain the best network uptime. Key Result Areas/Accountabilities To handle 24x7 network operation in the field to achieve uptime 99.9% Coordination with the IP partners for maintain SLA , KPIs and other operational aspects Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability To carry out Preventive and Corrective Maintenances at Cell sites for Electronics and Passive elements deployed by VIL in accordance to the guidelines. Conduct acceptance testing of new sites/hops/nodes to ensure proper implementation in coordination with circle project/TI vendors Support physical activities in relation to different quality improvement initiatives like TRX addition/replacement, height increment, node up-gradation, microwave link restructuring etc. Coordination with other network verticals to monitor and maintain Service affecting KPIs as per SLA Spare and inventory handling at site level, support in RS&R Maintaining all kinds site related documents and time-to-time updating to the circle database repository team Compliance to HSW and WFM KPIs Support for validation of energy, IPF and other cost related parameters at site level Core Competencies, Knowledge, Experience Strong understanding of BSS and MW (Nokia and Huawei ) Hands on experience of handling Nokia and Huawei BSS and MW network elements Ability to influence Infra partners, Govt. and Local agencies, Telecom Vendors and other third party service/goods providers. Effective communications and relationship management Agility and positive attitude Must have technical/professional qualifications B.E/B.Tech./ Diploma with 5+ years of field operation experience. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
Posted 3 weeks ago
3.0 - 6.0 years
3 - 6 Lacs
Chennai
Work from Office
• Network Monitoring for Alarms in Huawei Network NMS • VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting Huawei
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Pune
Work from Office
Role & responsibilities Manage the planning and execution of wireline link delivery for new and existing accounts. Analyze customer requirements and align them with Airtel Business capabilities to design effective solutions. Ensure preparation of RFS (Ready for Service) documentation and oversee seamless project delivery. Lead and guide the on-ground delivery team while coordinating with NOC, Planning, SCM, Customer Engineering, and Sales teams. Define and monitor customer-impacting KPIs; continuously improve customer support processes. Drive customer satisfaction through SLA adherence, churn control, and rate management. Conduct regular field visits for service migrations, bandwidth upgrades, and device replacements. Organize on-field training sessions to continuously upgrade the teams technical knowledge and operational capabilities. Exhibit strong problem-solving skills and maintain performance under pressure to ensure service excellence. Preferred candidate profile Certifications such as CCNA , CCNP , or equivalent will be considered a strong advantage. Familiarity with wireline delivery and operational tools. Ability to work flexible hours, including weekends and evenings. Strong interpersonal, coordination, and leadership skills. Excellent written and verbal communication skills.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 13 Lacs
Manesar
Work from Office
Role & responsibilities B2B incident management. Customer escalation management. Prioritization of Problem Management to prevent service impact. Reduction in end Customer Complaints for B2B services. Automation for B2B service process and operation front. Restoration priority in B2B Incident management. B2B Service awareness and trainings. Act as single point for customer KPI management. Preferred candidate profile In Depth knowledge of IP domain. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment. Proficient understanding of SD-WAN technologies and their implementation. Incident management, people management, Problem management. ITIL and ITSM understanding . Excellent Problem Solving skill. Adaptation of new product and technologies. Excellent Customer focus. Good Collaboration with cross-functional domains. Inter-personal skills & Decision making.
Posted 3 weeks ago
7 - 10 years
7 - 13 Lacs
Manesar
Work from Office
Role & responsibilities B2B incident management. Customer escalation management. Prioritization of Problem Management to prevent service impact. Reduction in end Customer Complaints for B2B services. Automation for B2B service process and operation front. Restoration priority in B2B Incident management. B2B Service awareness and trainings. Act as single point for customer KPI management. Preferred candidate profile Must have expertise with SDWAN. In Depth knowledge of IP domain. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment. Incident management, people management, Problem management. ITIL and ITSM understanding . Excellent Problem Solving skill. Adaptation of new product and technologies. Excellent Customer focus. Good Collaboration with cross-functional domains. Inter-personal skills & Decision making.
Posted 1 month ago
2 - 4 years
3 - 4 Lacs
Noida
Work from Office
Strong knowledge of L2/L3 troubleshooting Third-line support for high-complexity incidents Experience in routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP, BGP Troubleshooting on MPLS, VPLS, and IP routing Must have experience with Huawei devices.
Posted 2 months ago
10 - 20 years
12 - 20 Lacs
Manesar
Work from Office
Role & responsibilities Understanding of Network architecture of the assigned customers. Solutions provided by Airtel & competitors to the customer. Customer expectations from the solutions. Coordination with Technical stakeholders in customers organization. Ensures right health of all critical & high value solutions. Insights to planning for configuring solutions basis customer’s requirements. Single point of contact for the customer for technical engagements. Technical expert and enabled with all tools. Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Key Learner and innovative mind set to convert the manual jobs to automate through Tools. Auditing the work performance of the team and appraise subordinates. Preferred candidate profile Must have expertise with SDWAN . In – Depth knowledge of IP domain . In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains . Expert level of working experience with P2P & P2MP Services , EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment . Incident management, people management, Problem management.
Posted 2 months ago
10 - 20 years
12 - 20 Lacs
Manesar
Work from Office
Role & responsibilities Understanding of Network architecture of the assigned customers. Solutions provided by Airtel & competitors to the customer. Customer expectations from the solutions. Coordination with Technical stakeholders in customers organization. Ensures right health of all critical & high value solutions. Insights to planning for configuring solutions basis customers requirements. Single point of contact for the customer for technical engagements. Technical expert and enabled with all tools. Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Key Learner and innovative mind set to convert the manual jobs to automate through Tools. Auditing the work performance of the team and appraise subordinates. Preferred candidate profile Must have expertise with SDWAN . In Depth knowledge of IP domain . In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains . Expert level of working experience with P2P & P2MP Services , EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment . Incident management, people management, Problem management.
Posted 3 months ago
4 - 6 years
3 - 4 Lacs
Noida
Work from Office
Strong knowledge of L2/L3 troubleshooting Third-line support for high-complexity incidents Experience in routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP, BGP Troubleshooting on MPLS, VPLS, and IP routing Must have experience with Huawei devices.
Posted 3 months ago
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