Network Account Manager

Airtel

10 - 12 years

10 - 19 Lacs

Delhi Delhi India

Posted:5 hours ago| Platform: Foundit logo

Apply

Skills Required

Ip Otn

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Act as the single point of contact for technical engagements with assigned customers, ensuring seamless coordination with their technical stakeholders.
Maintain optimal health of all critical and high-value solutions and proactively manage customer expectations.
Provide timely resolution to escalations, ensuring SLA adherence and customer satisfaction.
Monitor and measure KPIs and performance of all leased partners, ensuring compliance with contractual terms.
Automate manual processes through tools and support auditing and performance appraisals of the technical team.

Role Responsibilities:

Design, configure, and manage solutions aligned with customer requirements, with deep expertise in SDWAN and IP domains.
Ensure robust support and technical guidance across SDH, DWDM, OTN, NPT, and EPT domains.
Deliver expert-level support on P2P/P2MP services, Layer 0/1 networks, EoSDH, ASON, MoT, QoS, RSVP, and Multicast.
Operate and troubleshoot Huawei, CIENA, ALU, TEJAS, ECI, and high-end DXC equipment.
Lead incident, problem, and people management practices to improve service delivery and reliability.

More Jobs at Airtel

B2B Field sales (Only Female)

Bengaluru

2 - 7 yrs

INR 3 - 5 Lacs

B2B Sales Executive

Pithampur, Indore, Raipur

1 - 6 yrs

INR 3 - 5 Lacs

Radio Architecture

Delhi NCR, Gurgaon

9 - 14 yrs

INR 13 - 23 Lacs

B2B Sales Executive

Ahmedabad

2 - 7 yrs

INR 3 - 4 Lacs

MSS Analyst || Bharti Airtel || Noida

Noida

5 - 10 yrs

INR 7 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.