NCE L3 and L2 Gurgaon T4 (8+ years for L3 and 6 to 8 years for L2)
Responsibilities
You will be working closely with extended regional teams to deliver Business critical services tohigh value customers. In this role, you will be resolving issues with Cisco products and will gaininsight on the detailed functionality of Cisco products and customers with all distributedelements of the service chain. The ideal candidate demonstrates a proficiency and appetite toresolve customer issues and for learning new technologies, evidenced by the ability to expandupon core technical knowledge on Cisco products and technologies.
- Provide phone/email consultation to independently debug complex product problems
reported by Cisco customer.
- Acts as a technical point of contact for engineers in team.
- Provide technical support to customers for Cisco technologies, products, and/or solutions.
- Typically be responsible for resolving moderately and complex technical problems, depending
on the customers' need.
- You will simulate technical problems in lab environment.
- You will share knowledge with other people in writing technical documents and enlarge the
knowledge database.
- You will provide internal and/or external technical presentations (cross-training).
- You will raise some specific problems to the responsible Business Units for product
enhancement.
- You will demonstrate a competence and appetite for learning new technologies, evidenced by
the ability to expand upon core knowledge.
Who You Are - Skills
- Bachelors or Master's degree or equivalent experience in a technical field, such as Computer
Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or
a similar field.
- 8 - 10 years of validated experience in technical consulting, design, deployment, and
troubleshooting.
- Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service
Provider).
- Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903,
Cisco 8K)
- Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing.
- Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP
- Possess creative problem-solving and excellent troubleshooting/debugging skills.
- Easily simplifies, communicates, and educates customers about sophisticated data and
processes.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process, to perform crucial job functions, and toreceive other benefits and privileges of employment. Please contact us to requestaccommodationSkills: networking protocols,ospf,customer,lisp,cisco products,bgp,stp,service configurations,switching technologies,troubleshooting,rsvp,switching,routing,asr routers,technical support,communication,problem-solving,mpls,vxlan
