National Patient Care Manager

Role Summary: As the National PCM , you will be the torchbearer of operational excellence, patient care standards, and team grooming across all Dr Batra's clinics nationwide. This leadership role calls for a dynamic professional who can champion patient experience, build and mentor PCM teams, uphold brand etiquette, track operational performance, and ensure streamlined clinic functionality all while setting benchmarks in communication, discipline, and professionalism. Key Responsibilities: Training & Development: Design and conduct PCM onboarding and refresher training programs. Standardizeand implement patient interaction protocols, dress codes, and front-desk etiquette across clinics. Organize periodic workshops on communication skills, grooming, conflict resolution, and clinic SOPs. Mentor and upskill PCM teams to meet patient care and service standards. Clinic Operations Oversight: Monitor and audit clinic functioning to ensure adherence to company protocols. Work closely with clinic teams to maintain hygiene, upkeep, and patient-friendly environments. Ensure compliance with all clinical and operational policies at the national level. Patient Experience & Relationship Management: Set high standards for patient counseling, query handling, and grievance redressal. Design patient satisfaction trackers and feedback loops for continuous improvement. Team Management & Leadership: Oversee PCM performance across regions; identify high performers and training needs. Guide PCMs in handling PSEs and Therapists effectively. Promote discipline, ownership, and professionalism within the clinic teams. Business Operations & Revenue Monitoring: Monitor and track clinic-level revenue generation with inputs from the business analytics team. Identify gaps and suggest strategic inputs to improve performance. Coordinatewith Regional Managers to ensure alignment with targets. Key Skills Required: Fluent & Polished Communication especially in English, both verbal and written Leadership & Team Building Active Listening & Patient-Centric Thinking Professional Grooming & Presentation Training & Mentoring Skills Assertive, Calm & Solution-Oriented Approach Multi-tasking with Operational Discipline Strong Analytical Acumen for Business Tracking Qualification & Experience: - Healthcare Experience Preferred Minimum Education: Graduate (Masters Degree preferred) Experience: 8+ years in clinic/hospital operations or service excellence roles, with at least 2 years in a leadership/training role Language: Must have excellent command over English Willingness to travel to clinics across the country (minimum 15 days a month