National Operations Manager - Vending

Role Overview: As the person in charge of vending operations, your role will involve ensuring operational efficiency, team performance, customer satisfaction, financial performance, compliance, safety, technology implementation, and reporting. Your main objective will be to uphold high standards and achieve key performance indicators in various aspects of the operations. Key Responsibilities: - Maintain an uptime of 98% or higher for all vending machines. - Optimize inventory management to reduce stockouts and excess stock. - Implement best practices to reduce operational costs and improve margins. - Achieve a high employee engagement score (e.g., 80% or higher). - Ensure the team consistently meets operational targets. - Keep staff turnover rates below a specific target (e.g., <10%). - Maintain a customer satisfaction score of 90% or higher. - Ensure timely resolution of customer complaints and achieve high customer retention rates. - Achieve or exceed monthly/quarterly revenue targets for vending operations. - Manage operational costs within budget and achieve cost-saving goals. - Ensure compliance with standards, pass inspections, and maintain safety without incidents. - Implement or optimize operational software/systems for performance monitoring. - Deliver accurate and timely reports to senior management. - Utilize data analytics to enhance vending service offerings. Qualifications Required: - Bachelor's degree preferred. - 1 year of experience in operations preferred. - Total work experience of 1 year preferred.,