National Account Manager

Role & responsibilities

Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Ensure contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to the clients corporate security team. Respond to critical incidents at the client
• Facilitate and provide in-depth client-specific training to new on-site Manager; create and deliver annual training programs
• Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze, and solve problems, and create opportunities for continuous improvement
• Identify and present industry best practices to all teams in all locations
• Actively participate in industry-specific professional organizations.
• Assist in the preparation and presentation of Quarterly Business Reviews
• Identify client-specific Key Performance Indicators (KPI) and measure performance of these measurements to ensure acceptable monthly scorecard results
• Ensure all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling, are accurate, and issues are promptly resolved
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management
• Manage and own the accounts receivable process for their customer
• Lead all contract renewal, rebid, and rate increase initiatives
• Create and manage an annual overhead budget; partner with their customer on their security budget
• Mentor managers within their portfolio to establish a succession plan for their portfolio. Survey Security Professionals and leaders to gauge workplace satisfaction

Preferred candidate profile

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Bachelor's degree in Business Administration, Criminal Justice, or a related field

Type and Length of Specific Experience Required:

• Minimum of five (5) years of general management experience

Knowledge and Skills Required:

• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Proven track record of excellence in customer service and financial management
• Superior, world-class interpersonal and communication skills, as well as solid writing skills
• Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
• Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint), to effectively edit and create reports, database entries, and presentation materials
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
• Participate in industry-specific professional organizations
• Work with all levels in the organization to identify, analyze, and solve problems and create opportunities for continuous improvement
• Maintain the confidentiality of all information and data
• Ability to work in a team-oriented management environment while focused on results
• Professional, articulate, and able to use good independent judgment and discretion
• Must have proven ability to maintain correspondence, discussions, and materials in the strictest confidence
• Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player, is required

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision, but would not rule out the candidate for consideration if not present.

• Five (5) or more years of contract or proprietary security services, law enforcement, and/or military experience