Job Job Title AWS Devops Lead Responsibilities A day in the life of an Infoscion As part of the Infosys project management team, your primary role would be to take end-to-end bottom line responsibility for a Project. You will lead the proposal preparation, review the project estimations, capture inputs from key stakeholders to position Infosys suitably in order to seal the deal. You will schedule assignments, monitor, review and report project status regularly in order to manage project risks and ensure successful project delivery and implementation. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in creating thought leadership within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys.If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Cloud Platform->Amazon Webservices DevOps Preferred Skills: Technology->Cloud Platform->Amazon Webservices DevOps->AWS DevOps Additional Responsibilities: Project Management fundamentals Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes. Knowledge of one or more programming languages; knowledge of architecture frameworks, and design principles; ability to comprehend & manage technology, performance engineering. Domain – Basic domain knowledge in order to understand the business requirements / functionality. Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters Good understanding of SDLC and agile methodologies is a pre-requisite Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,Bachelor Of Technology,BCA,BSc Service Line Engineering Services * Location of posting is subject to business requirements

Job Job Title AWS Devops Lead Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->DevOps->DevOps Architecture Consultancy Preferred Skills: Technology->DevOps->DevOps Architecture Consultancy Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc Service Line Engineering Services * Location of posting is subject to business requirements

Job Job Title AWS Devops Lead Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->DevOps->DevOps Architecture Consultancy Preferred Skills: Technology->DevOps->DevOps Architecture Consultancy Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Engineering Services * Location of posting is subject to business requirements

Objectives of this role Building and implementing new development tools and infrastructure Understanding the needs of stakeholders and conveying them to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analysing results Ensuring that systems are safe and secure against cybersecurity threats Identifying technical problems and developing software updates and fixes Working with software developers and software engineers to ensure that development follows established processes and works as intended Planning projects and being involved in project management decisions Responsibilities Deploy updates and fixes, and provide Level 2 technical support Build tools to reduce the occurrence of errors and improve customer experience Develop software to integrate with internal back-end systems Perform root cause analysis of production errors and resolve technical issues Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance Required skills and qualifications Experience as a DevOps engineer or in a similar software engineering role Proficiency with Git and GitHub workflows Good knowledge of Ruby or Python Good knowledge of Linux, OpenSSL, HTTP, Nginx, Ansible, and Nagios. Working knowledge of databases and SQL Problem-solving attitude Collaborative team spirit Preferred skills and qualifications Bachelor of Science degree (or equivalent) in computer science, engineering, or relevant field Experience in civil engineering or customer experience Experience in developing/engineering applications for a large company About Us NSE Cogencis is a leading provider of data, news and actionable insights and analytics. Professionals across commercial banks, asset management companies, insurance companies, conglomerates and large corporate use our products to trade, to manage funds and hedge risks. As part of NSE Group and 100% subsidiary of NSE Data, we play an important role in Indian financial market ecosystem. Curiosity is our biggest asset and its in our DNA. Our curiosity to understand the market trends and challenges faced by todays market professional drives us to build and manage the most comprehensive database on Indian financial market, bring exclusive market moving news on our platform and continuously upgrade our analytical capability. It is CURIOSITY that drives everything we do at Cogencis. Together we learn, innovate and thrive professionally. We are an equal opportunity employer, and we strive to create a workplace that is not only employee friendly but puts our employees at the centre of our organisation. Wellbeing and mental health of our employees are a clear priority for us at NSE Cogencis.

Role & responsibilities BE/B. Tech/M. Tech/MSc/MCA or equivalent qualification 4+ years of Linux System Administration experience Ubuntu, CentOS, RHEL) 1+ years of exposure to OpenStack or similar cloud platforms Proficiency in scripting Bash/Python) for automation Strong troubleshooting skills and system hardening experience Excellent written and verbal communication skills Technical Skills:- Expertise in Linux server administration Ubuntu, CentOS, RHEL) Hands-on experience with LVM, RAID, and NFS Proficient in using monitoring tools Prometheus, Grafana, Nagios) Knowledge of OpenStack components Nova, Neutron, Horizon) Familiarity with configuration management tools Ansible, Puppet, Chef) Experience with ticketing systems ServiceNow, SNOW) Strong decision-making and problem-solving abilities Effective multitasking and organizational skills

About The Role : Must have Python automation Experience Kubernetes/Docker Experience. Strong sysadmin experience (RHEL/Windows), Hands on experience with virtualization, Python automation, Bash/Powershell, Ansible (Advanced) Working knowledge of Elastic Search, Databases (Postgres), Splunk, Jabbix etc Primary Skills DevOps with Python Automation experience Kubernetes Secondary Skills

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Ruby or Python, we?d like to meet you. Ultimately, you will execute and automate operational processes fast, accurately and securely. What You?ll Do Collaborate with coworkers to conceptualize, develop, and release software Conduct quality assurance to ensure that the software meets prescribed guidelines Roll out fixes and upgrades to software, as needed Secure software to prevent security breaches and other vulnerabilities Collect and review customers feedback to enhance user experience Suggest workflow alterations to improve efficiency and success. Pitch ideas for projects based on gaps in the market and technological advancements Expertise You?ll Bring 4 to 8 years of professional experience as a DevOps Engineer who has worked in and advocated for agile environments. Proficiency: Groovy / fluent in Python and Python testing best practices Jenkins configuration using Groovy or Python Various managed and self-hosted CI / CD tooling (Jenkins) SCM tools (Git, Perforce, etc.) Containers (Docker, Kubernetes) Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Ruby or Python, we?d like to meet you. Ultimately, you will execute and automate operational processes fast, accurately and securely. What You?ll Do Collaborate with coworkers to conceptualize, develop, and release software Conduct quality assurance to ensure that the software meets prescribed guidelines Roll out fixes and upgrades to software, as needed Secure software to prevent security breaches and other vulnerabilities Collect and review customers feedback to enhance user experience Suggest workflow alterations to improve efficiency and success. Pitch ideas for projects based on gaps in the market and technological advancements Expertise You?ll Bring 4 to 8 years of professional experience as a DevOps Engineer who has worked in and advocated for agile environments. Proficiency: Groovy / fluent in Python and Python testing best practices Jenkins configuration using Groovy or Python Various managed and self-hosted CI / CD tooling (Jenkins) SCM tools (Git, Perforce, etc.) Containers (Docker, Kubernetes) Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Ruby or Python, we?d like to meet you. Ultimately, you will execute and automate operational processes fast, accurately and securely. What You?ll Do Collaborate with coworkers to conceptualize, develop, and release software Conduct quality assurance to ensure that the software meets prescribed guidelines Roll out fixes and upgrades to software, as needed Secure software to prevent security breaches and other vulnerabilities Collect and review customers feedback to enhance user experience Suggest workflow alterations to improve efficiency and success. Pitch ideas for projects based on gaps in the market and technological advancements Expertise You?ll Bring 4 to 8 years of professional experience as a DevOps Engineer who has worked in and advocated for agile environments. Proficiency: Groovy / fluent in Python and Python testing best practices Jenkins configuration using Groovy or Python Various managed and self-hosted CI / CD tooling (Jenkins) SCM tools (Git, Perforce, etc.) Containers (Docker, Kubernetes) Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above .

Senior Engineer _ IT Operations Center Role & responsibilities • We are seeking an IT Operations Center engineer to oversee our telecommunication networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups. • With the goal to maintain agreed to high system availability numbers and a low Mean Time To Resolution (MTTR), the position requires effective communication and notification cross-functionally to address impacting, and potential impacting, events. Responsibilities will include, but are not limited to; ongoing monitoring, ticket creation, updates, management, escalation and notification as warranted, and participation on Incident calls as needed. Adherence to established OLAs/SLAs and a working knowledge of all monitoring and support tools. Preferred candidate profile Deploying and inspecting IT network systems. Dashboard Monitoring. • Monitoring the performance and capacity of computer systems. • Performing regular checks on network hardware and software. • Responding to network alerts and hardware malfunctions. • Diagnosing and troubleshooting network errors. • Tracking and documenting network issues and compiling incident reports. • Responding to user requests and providing network training. • Managing system backups and network security protocols. • Query Resolution, Training & Cross Trainings • Actively involve during Major Incidents. • Must be willing to work any shift in a 24/7/365 work environment, on a rotational basis, some Holiday and weekend work required. • Good verbal and written English communication skills and attention to detail

Design, implement, and manage scalable, secure, and reliable cloud infrastructure on Azure. Lead the architectural design and implementation of cloud solutions to meet client requirements. Automate and streamline operations and processes using DevOps tools and methodologies, including Jenkins. Collaborate with development and operations teams to ensure seamless integration and continuous delivery. Manage and optimize performance, utilization, and costs in the Azure cloud environment. Conduct root cause analysis for incidents, identify and implement corrective actions to prevent future occurrences. Ensure compliance with security policies, standards, and best practices. Automate workflows to enhance efficiency and reduce manual intervention. Handle client interactions, understand their requirements, and provide suitable cloud solutions and support. Provide technical leadership and mentorship to the team. Extensive experience with Azure cloud services including compute, storage, networking, and security. Proficiency in scripting and automation using tools like PowerShell, Shell Scripts, Crons, Azure CLI, ARM templates, Terraform, and Ansible. Strong understanding of DevOps practices, including CI/CD pipelines with Jenkins, version control (e.g., Git), and configuration management. Experience with monitoring and logging tools such as Graylog, Nagios, and Azure Monitor. Excellent troubleshooting skills with a systematic approach to problem-solving. Hands-on experience with Linux systems. Familiarity with network analysis tools like WireShark. Knowledge of security tools such as Vault. Python proficiency is a plus.

Primary Skills Installation, configuration, and maintenance of MQ servers. Setting up MQ queues, topics, and channels. Managing message queues, including creating, configuring, and monitoring them. Configuring MQ parameters for performance tuning and optimization (e.g., buffer sizes, channel settings). Managing MQ clusters for high availability and scalability. Configuring security settings for MQ (authentication, authorization, encryption). Proficiency in working with different messaging patterns like Point-to-Point and Publish/Subscribe . Understanding of MQ message formats, protocols (e.g., JMS, MQI, MQFTE), and message properties. Secondary Skills Cloud Integration :Familiarity with integrating MQ with cloud platforms like AWS, Azure, or IBM Cloud. DevOps Practices :Knowledge of CI/CD pipelines for automating MQ deployment and management. Database Integration :Integrating MQ with databases for message-driven database operations. Containerization :Understanding of Docker and Kubernetes for running MQ in containerized environments. Message Queuing Concepts :Knowledge of other messaging technologies like Apache Kafka , RabbitMQ , or ActiveMQ . Middleware Knowledge :Familiarity with other middleware technologies like IBM Integration Bus or WebSphere Message Broker . Automation Tools :Experience with tools like Ansible , Puppet , or Chef for automating MQ management. Monitoring Tools :Proficiency with third-party monitoring solutions like Splunk or Nagios for advanced MQ monitoring. Business Continuity & HA :Knowledge of high availability (HA) strategies for MQ and disaster recovery. Scripting in Other Languages :Experience with Python, Perl, or JavaScript for custom automation and integration. Skills (competencies) ActiveMQ Critical Thinking Problem Solving Verbal Communication Written Communication

About The Role : Minimum 5 years of experience working as a Linux security administrator( Kernel updates/Patching) Minimum 3 years of experience working with Ansible, Ansible Tower Minimum 3 years of experience scripting and writing automations Minimum 2 years of experience working hands on with chef Requires a background working as an IT security engineer, in a highly security environment Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Must have 5 + Years of experience Secondary Skills Verbal Communication

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Bengaluru and should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Develop and maintain relationships with key stakeholders and sponsors. Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools. Strong understanding of service delivery operations. Experience in coordinating projects and managing contracts. Excellent relationship management and stakeholder engagement skills. Good To Have Skills:Experience with ITIL framework. Additional Information: The candidate should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools. This position is based in Bengaluru. A 15 years full-time education is required. Should have strong knowledge on Configure, monitor, and tune network performance tools, . Candidate must have experience with one or more Network monitoring tools Nagios, LiveNX, Nsight, StatSeeker, Webcon, IR Prognosis, NetCure, etc. knowledge of other monitoring tools is plus. Other secondary skills include Splunk, SCOM , NAGIOS, Azure log analytics, Azure Application insight, Xymon, Operatins Bridge Manager (OBM) Should have worked in a large complex infrastructure following ITSM methodology Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc Perform administrative tasks for the Operation Manager console .Good understanding of OS, Database and Network [ Understanding of Topology and functionality ] basics , active directory knowledge [ More than basic but not advanced ] Good knowledge on dashboarding and integration tools like Grafana, Kibana Should have worked on troubleshooting and managing incidents, change and problems Should have good knowledge any scripting / programming skills like Python, PowerShell and any other developer skill Must have very good knowledge around Cloud and associated solutions. Manage customer escalation and provide insight to leadership Must have excellent written and communication skills. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate Full time education for 15 years Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve software-related issues. Collaborate with cross-functional teams to troubleshoot and resolve system problems. Document troubleshooting steps and solutions for future reference. Provide technical support and guidance to end-users. Stay updated on industry trends and best practices to enhance system performance. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Strong understanding of ITIL framework. Experience with incident and problem management processes. Good To Have Skills:Knowledge of cloud computing technologies. Hands-on experience with monitoring tools like Nagios or Zabbix. Additional Information: The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. This position is based at our Bengaluru office. A Graduate Full time education for 15 years is required. Qualifications Graduate Full time education for 15 years

Overview Should have basic understanding of Telecom OSS domain. Should have understanding on ITIL Concepts. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support model with excellent troubleshooting skills. Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Good communication skill (Must). Experience in working with Application Monitoring tools like New Relic, Promotheus, Nagios, ServiceNow, Graffana Configuring these monitoring tools are preferred Experience with scripting language is preferred. Respond to reported service incidents/requests and initiate the incident management process Keep users informed about their incidents' status at agreed intervals Verify resolution with users and resolve incidents in tool Log all incidents/service requests and their resolution to identify recurring issues Perform daily triage of incidents Configure threshold value alerting, triggers, and remediation Monitor network utilization and system health checks Maintain and update reports and correspondence related to the work Prioritize incidents according to their urgency and impact on the business Analyse and escalate the incident to the next level (L2) if that incident is not in the scope of L1 or L1.5 Investigate and diagnose incidents to restore failed IT services as quickly as possible Perform advanced troubleshooting and update knowledge base articles with solutions implemented Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs Escalate incidents at risk of breaching SLAs to the responsible teams Support change management efforts as directed by senior team members and change specialists Scale up to demonstrate flexibility in handling business criticality and handling spikes Propose automation opportunities for repetitive tasks to improve change management process Conduct Root Cause Analysis (RCA) post restoration of service Coordinate with vendors to resolve hardware and software incidents and follow-up until service is restored and ticket closure Learn and comply with validation requirements, standard-operating procedures (SOPs), project quality model (PQM), and change control maintenance for product life cycle Participate in the design and implementation process of solutions in the field of IT infrastructure architecture, automation, and Disaster Recovery/High Availability for Data centers Build relationships with stakeholders and understand how to meet their IT requirements while adhering to Prodapt's best practices Serve as a technical expert within the area of assignment, providing guidance and direction to other professional staff and resolving complex problems Participate in developing strategic plans for systems/applications development and modification within the area of expertise Provide technical/strategic direction and act as an advisor/coach to lower-level analysts and operation team members. Responsibilities Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Respond to reported service incidents/requests and analyse Requirements Should have basic understanding of Telecom OSS domain. Should have understanding on ITIL Concepts. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support model with excellent troubleshooting skills. Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Good communication skill (Must). Experience in working with Application Monitoring tools like New Relic, Promotheus, Nagios, ServiceNow, Graffana Configuring these monitoring tools are preferred Experience with scripting language is preferred. Respond to reported service incidents/requests and initiate the incident management process Keep users informed about their incidents' status at agreed intervals Verify resolution with users and resolve incidents in tool Log all incidents/service requests and their resolution to identify recurring issues Perform daily triage of incidents Configure threshold value alerting, triggers, and remediation Monitor network utilization and system health checks Maintain and update reports and correspondence related to the work Prioritize incidents according to their urgency and impact on the business Analyse and escalate the incident to the next level (L2) if that incident is not in the scope of L1 or L1.5 Investigate and diagnose incidents to restore failed IT services as quickly as possible Perform advanced troubleshooting and update knowledge base articles with solutions implemented Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs Escalate incidents at risk of breaching SLAs to the responsible teams Support change management efforts as directed by senior team members and change specialists Scale up to demonstrate flexibility in handling business criticality and handling spikes Propose automation opportunities for repetitive tasks to improve change management process Conduct Root Cause Analysis (RCA) post restoration of service Coordinate with vendors to resolve hardware and software incidents and follow-up until service is restored and ticket closure Learn and comply with validation requirements, standard-operating procedures (SOPs), project quality model (PQM), and change control maintenance for product life cycle Participate in the design and implementation process of solutions in the field of IT infrastructure architecture, automation, and Disaster Recovery/High Availability for Data centers Build relationships with stakeholders and understand how to meet their IT requirements while adhering to Prodapt's best practices Serve as a technical expert within the area of assignment, providing guidance and direction to other professional staff and resolving complex problems Participate in developing strategic plans for systems/applications development and modification within the area of expertise Provide technical/strategic direction and act as an advisor/coach to lower-level analysts and operation team members.

As a Deputy General Manager for the IT Project 4.0 SSC, you will be responsible for leading and managing the implementation of our Industrial IoT and Digital Twins projects. You will be expected to leverage your expertise in Cybersecurity, Data Analysis, Python, R, and Cloud Platforms (AWS, Azure, GCP) to ensure the successful execution of these projects.

Job Title: Senior System Administrator Location: Pune and Bengaluru Experience: 6-10 Years ( Relevant Exp ) Salary : Upto 18 LPA Notice Period : 30 Days Max ( Immediate Joiners Preferred ) Job Description: We are looking for a highly skilled Senior System Administrator to manage, maintain, and optimize our IT infrastructure. The ideal candidate will have deep expertise in system administration, server management, virtualization, and cloud technologies to ensure the smooth operation of our enterprise environment. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 6+ years of experience as a System Administrator in a complex IT environment. Strong knowledge of Windows Server, Linux, VMware, and Hyper-V . Hands-on experience with Active Directory, Exchange, Office 365, and virtualization platforms . Proficiency in cloud services (AWS, Azure, GCP) is a plus. Experience with monitoring tools (Nagios, Zabbix, PRTG, SolarWinds) . Expertise in storage solutions, backup technologies, and disaster recovery planning . Strong analytical and troubleshooting skills with the ability to work under pressure. Certifications such as MCSA, MCSE, RHCE, AWS Certified SysOps Administrator are highly preferred. Key Responsibilities: Manage and maintain Windows/Linux servers, ensuring optimal performance and availability. Oversee system security, including patch management, antivirus, and access controls. Implement and monitor backup and disaster recovery solutions. Manage Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services. Troubleshoot complex system issues and provide root cause analysis. Automate administrative tasks using scripting (PowerShell, Bash, Python, etc.). Ensure compliance with IT policies and industry best practices. Work with cross-functional teams to support cloud (AWS, Azure, GCP) and hybrid environments. Monitor system performance and conduct capacity planning. Document system configurations, policies, and procedures. Provide mentorship and technical guidance to junior administrators.

Responsibilities This position supports and transforms existing and new mission-critical and highly visible operational website(s) and applications spanning multiple technology stacks through all phases of SDLC, while working collaboratively across IT, business, and third-party suppliers from around the globe in a 24x7, fast-paced, and Agile based environment. Skills Must have +5 years of experience in DevOps Familiarity with build process and any CI/CD tool like gocd Continuous Monitoring Centralized Logging

Job Purpose VoIP Infrastructure Design & Maintenance: oConfigure, deploy, and maintain FreeSWITCH and Kamailio-based systems. oDesign scalable and reliable VoIP architectures to support business needs. oImplement call routing, DID management, and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance, security, and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g., RTCP, QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. Security & Compliance: oImplement VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g., GDPR, HIPAA). oConfigure firewalls and SBCs for secure SIP trunking. Database & Messaging Integration: oIntegrate VoIP systems with databases like MongoDB and PostgreSQL. oLeverage Redis for caching and RabbitMQ for messaging queues. oImplement efficient data storage and retrieval mechanisms to support VoIP services. Programming & Scripting: oDevelop custom VoIP features and modules using languages like Golang, Lua, Python, C, and C++. oAutomate repetitive tasks and processes through scripting. oIntegrate WebRTC solutions for real-time communication. Duties and Responsibilities VoIP Infrastructure Design & Maintenance Monitoring & Performance Optimization Programming & Scripting Required Qualifications and Experience VoIP Expertise: oStrong hands-on experience with FreeSWITCH and Kamailio. oIn-depth knowledge of SIP protocols, RTP, and VoIP troubleshooting. oFamiliarity with codecs like G.711, G.729, Opus, etc. Networking Proficiency: oSolid understanding of networking concepts such as NAT, RTP, and STUN/TURN. oExperience with firewall configurations and SBCs. Development Skills: oProficiency in programming languages like Golang, Lua, Python, C, and C++. oExperience with WebRTC for real-time communication. oFamiliarity with database systems like MongoDB and PostgreSQL. oExperience with Redis for caching and RabbitMQ for asynchronous messaging. Tools & Platforms: oFamiliarity with monitoring tools like Homer, Grafana, or Nagios. oHands-on experience with cloud platforms like AWS, Azure, or Google Cloud. oProficiency in containerization tools like Docker and orchestration with Kubernetes. Soft Skills: oStrong analytical and problem-solving skills. oExcellent communication and documentation abilities. oAbility to work collaboratively in a team environment Educational Qualifications B-tech IT or CS

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLAExecute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB articlePerform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findingsDocument and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management.Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs.2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management

Experience: 5 years experience in GWS collaboration platform. Role: GWS /O365 Administrator. Experience and Skills: Administrate/Secure Google Workspace (Gmail, GDrive, etc.), Microsoft 365 Enterprise, Exchange On-premises hybrid environments, implement and manage security and compliance solutions, respond to threats, and enforce data governance. Administrate Google Workspace services with focus on the Google Meet platform (platform administration, chat, apps, channels, meetings, calls, etc.) and knowledge in Microsoft M365 services with focus on the Teams platform (platform administration, chat, apps, channels, meetings, audio conferences, live events, and calls). Knowledge on Microsoft Defender Cloud App security. Govern and monitor GWS usage and integration points. Support design improvement of the current landscape and future demands. Server administration and PowerShell scripting. Should have proper understanding on various cloud technologies and should understand the benefits and drawbacks of different solutions. Should have sound knowledge on server hardening and vulnerability management of Virtualization/cloud platforms/servers. Should be capable of providing continuous improvement feedback on systems platforms while being up to date with emerging new trends. Should be capable of finding root cause of issues by doing in depth study and research. Qualifications and Certifications: Bachelors degree in systems/networking or equivalent. Soft Skills: Should have excellent communication interpersonal skills Should demonstrate very good team working skills

A bachelors degree in computer science, information technology, or a related field with 5-7 years experience Proven experience in software development, IT operations, or a similar role. Strong knowledge of programming languages, such as Python, Ruby, or Java. Familiarity with DevOps tools and technologies, such as Jenkins, Docker, Kubernetes, and Ansible. Experience with cloud platforms, such as AWS, Azure, or Google Cloud. Strong problem-solving skills and the ability to work under pressure. Excellent communication and collaboration skills

On-site engineer should have good Knowledge on Linux Operating System. 1+ yr of exp in Linux Operating System like CentOS, Ubuntu. Strong Exp in LVM & NFS. Good Exposure in SAMBA Server. Installation and up gradation of OS, Kernel and additional Packages using RPM and YUM Should be RHCE certified engineer Candidate must be ready to successfully complete CCNA certification

Key Responsibilities: Deployment Planning & Coordination : Plan, schedule, and coordinate the deployment of software releases, updates, and patches across multiple environments (e.g., staging, production). Build and Release Management : Manage the build, release, and version control processes. Work with development teams to ensure that software is packaged and ready for deployment. Automation of Deployment Processes : Develop and maintain automated deployment scripts using tools like Jenkins, Ansible, Chef, Puppet, or similar to streamline deployment workflows. Environment Management : Ensure that development, staging, and production environments are properly configured and maintained for deployments. Troubleshooting & Support : Monitor the deployment process, troubleshoot issues that arise, and provide timely resolutions. Work with developers to fix issues related to deployments. Collaboration : Collaborate with software developers, QA engineers, and IT operations teams to ensure successful integration of the deployment pipeline with development and testing activities. Documentation : Create and maintain detailed deployment documentation, including deployment procedures, release notes, and change logs. Post-Deployment Monitoring : Ensure that deployed applications are performing as expected and investigate any performance or functional issues that arise post-deployment. Risk Management : Identify potential deployment risks, prepare contingency plans, and ensure deployment best practices are followed to minimize downtime or system failures. Continuous Improvement : Continuously assess and improve deployment processes, tools, and methodologies to increase efficiency, reliability, and scalability of deployments. Requirements: Bachelors degree in Computer Science Engineering, or a related field. Proven experience as a Deployment Engineer or a related role with a focus on deployment automation, software delivery, or DevOps. Technical Skills : Proficiency in scripting languages (e.g., Bash, Python, PowerShell) for automating deployments. Experience with deployment automation tools (e.g., Jenkins, Ansible, Terraform, Chef, Puppet). Strong understanding of version control systems like Git. Experience with containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes). Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) for deploying applications. Understanding of continuous integration/continuous deployment (CI/CD) pipelines. Knowledge of system administration, networking, and infrastructure management. Soft Skills : Strong problem-solving and troubleshooting abilities. Ability to collaborate with cross-functional teams in a fast-paced environment. Attention to detail and the ability to follow deployment procedures. Good communication skills to document and explain deployment processes. Preferred Qualifications: Experience working in an Agile or DevOps environment. Knowledge of infrastructure-as-code (IaC) principles and tools (e.g., Terraform, CloudFormation). Familiarity with monitoring tools (e.g., Prometheus, Nagios, Datadog). Experience with microservices architecture and deploying microservices-based applications. Experience with container orchestration and cloud-native environments.