MSD 365 CRM professionals

JD for MSD 365 CRM

Role name:

Senior Engineer

Role Description:

D365 Techno-Functional Architect

Competencies:

Digital : Microsoft Dynamics 365 CRM Technical

Experience (Years):

6-8

Essential Skills:

Take ownership of day-to-day support issues, triage and resolve technical and functional problems quicklyDesign and implement a long-term roadmap for system stability, scalability, and performance optimizationCollaborate with business stakeholders to model and implement scalable, efficient business processes within D365 CELead solution architecture and translate ambiguous business requirements into clear, actionable system solutionsProvide deep expertise in CRM, Marketing, and Quoting functions, ensuring alignment with business goalsDesign and implement customer journeys, lead management, campaign automation, and segmentation strategies in D365 Marketing

Desirable Skills:

Model and optimize quoting processes including product configuration, pricing, and approvalsQuickly diagnose and resolve technical issues, working closely with developers and infrastructure teamsCollaborate with developers to design and deliver customizations, extensions, and integrationsAct as the primary liaison with Microsoft and other vendors to resolve platform-specific issues and escalate critical incidentsCreate clear documentation and provide training to internal teams to support adoption and knowledge transfer