MS Expert - NSP/NFM-P

MS Expert - NSP/NFM-P

Job Description (JD)

Education and Experience Required:

5+ years of professional experience in telecom/IT operations.

Bachelor of Science or equivalent degree in Computer Science or Electronics or Telecommunications or related fields.

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Mandatory Skills:

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NSP/NFM-P

Working knowledge of NSP/NFM-P on FCAPS Functionalities.

Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).

Strong understanding of telecom OSS and Trap flow from SBI to NBI via Element Management System (EMS) and Network Management System (NMS).

Familiarity with fault management processes and alarm correlation mechanisms.

Ability to perform routine system health checks, including NSP/NFMP Application and its Services monitoring.

Capable of conducting first-level analysis on system related alarms reported.

Basic understanding of:

o Network Topology,

o Statistics Manager,

o Discovery Manager

Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.

Performing trap testing, collecting TCP, debug logs, analysing the logs for diagnosis and Compatibility Checks.

Handling P2/P3/P4 customer incidents, adhering to defined SLAs.

Willingness and ability to work in rotational shifts (24/7 support environment).

Preparation and documentation of known issues, workarounds, and SOPs for future reference.

NSP Kubernetes Certificate Renewal: Responsible for tracking and renewing expiring certificates; coordinating with Product Support teams and ensuring minimal disruption during renewal activities.

Application Upgrade Support: Assistance in Application version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.

Node Integration: Hands-on experience with NFMP Nodes integrations and disintegrations, SNMP MD5 & DES passkeys generations, Mibs activation.

Knowledge on Property Resync, Alarms settings, Alarm policies, Alarms Squelching, TCA Policy, for restricting the alarms flow and severities

Additional Preferred Skills (Nice to Have):

Scripting experience on Shell/Perl/Python and APIs for automating routine tasks.

Exposure on Oracle PL/SQL, ITIL processes, including Incident, Problem, and Change Management.

Understanding of SNMP, syslog, and other telemetry protocols.

Experience with reporting tools and KPI/metrics dashboards.

Knowledge on Kubernetes, RHOS

Strong communication and documentation skills.

Ability to work independently and as part of a collaborative team.