MS-CRM Technical-Senior

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Job Title:

D365 CRM Technical Consultant

Experience:

5–10 years

Special Requirement

(Talent team should check this with all candidates and only those saying yes should be shortlisted) - The end client is one of the world's largest investment and customer asset management firms, offering candidates the opportunity to transition to a full-time role within the client company in the future. Interested candidates are encouraged to apply.

Role Overview:

We are seeking a skilled Technical Consultant with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging the technical expertise to deliver robust CRM solutions.

Key Responsibilities:

• Consulting:
• Engage with stakeholders to gather and analyse business requirements.
• Map business processes to Dynamics 365 CRM capabilities.
• Configure CRM modules (Sales, Customer Service, Marketing, Field Service).
• Technical Development:
• Customize CRM using JavaScript, HTML, and Plugins.
• Design and implement Workflows, Custom Actions, and Business Rules.
• Develop and deploy PCF (PowerApps Component Framework) controls.
• Work with Virtual Tables to integrate external data sources.
• Build and maintain Canvas Apps for tailored user experiences.
• Integrate CRM with other systems using Web APIs and Azure services.
• Solution Design:
• Create scalable, secure, and maintainable CRM architectures.
• Optimize use of out-of-the-box features and identify areas for custom development.
• Support & Documentation:
• Provide training and support to end-users.
• Document technical specifications, configurations, and user guides.
  

Required Skills:

• Strong experience in Dynamics 365 CRM (Customer Engagement).
• Proficiency in:
• JavaScript, HTML, C#/.NET for plugin development.
• Power Platform: Canvas Apps, Power Automate, PCF.
• Dataverse, Virtual Tables, Custom Actions, Workflows.
• Azure Functions, Logic Apps, and API integrations.
• Excellent communication and problem-solving skills.
  

Following Qualifications will be a plus:

• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with Agile/Scrum methodologies.
  

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