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MS-CRM Technical-Senior

MS-CRM Technical-Senior

3 - 6 years

7 - 12 Lacs

hyderabad

Posted:4 days ago| Platform:

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Skills Required

crm customer service asset management business processes power platform customer engagement microsoft dynamics business rules javascript sales marketing apis scrum html agile dynamics 365 microsoft certifications azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: D365 CRM Technical Consultant
Experience: 510 years
Special Requirement (Talent team should check this with all candidates and only those saying yes should be shortlisted) - The end client is one of the world's largest investment and customer asset management firms, offering candidates the opportunity to transition to a full-time role within the client company in the future. Interested candidates are encouraged to apply.
Role Overview
We are seeking a skilled Technical Consultant with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging the technical expertise to deliver robust CRM solutions. Key Responsibilities

Consulting

Engage with stakeholders to gather and analyse business requirements.

Map business processes to Dynamics 365 CRM capabilities.

Configure CRM modules (Sales, Customer Service, Marketing, Field Service).

Technical Development

Customize CRM using JavaScript, HTML, and Plugins.

Design and implement Workflows, Custom Actions, and Business Rules.

Develop and deploy PCF (PowerApps Component Framework) controls.

Work with Virtual Tables to integrate external data sources.

Build and maintain Canvas Apps for tailored user experiences.

Integrate CRM with other systems using Web APIs and Azure services.

Solution Design

Create scalable, secure, and maintainable CRM architectures.

Optimize use of out-of-the-box features and identify areas for custom development.

Support & Documentation

Provide training and support to end-users.

Document technical specifications, configurations, and user guides.

Required
Skills:

Strong experience in Dynamics 365 CRM (Customer Engagement).

Proficiency in

JavaScript, HTML, C#/.NET for plugin development.

Power PlatformCanvas Apps, Power Automate, PCF.

Dataverse, Virtual Tables, Custom Actions, Workflows.

Azure Functions, Logic Apps, and API integrations.

Excellent communication and problem-solving skills.

Following Qualifications will be a plus

Microsoft certifications in Dynamics 365 or Power Platform.

Experience with Agile/Scrum methodologies.

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MS-CRM Technical-Senior