Mortgage Servicing Manager

You will lead and manage the mortgage servicing operations team, including team leads and specialists. You will monitor SLAs, TATs, and quality metrics to ensure adherence to regulatory and contractual requirements. You will coordinate with cross-functional departments such as Compliance, Legal, Customer Support, and Technology. You will manage audits, regulatory inspections, and internal/external reporting requirements. You will identify and implement process improvements and automation opportunities. You will train, coach, and mentor team members to enhance performance and professional growth. You will handle escalations and complex borrower issues with professionalism and adherence to policies. You will stay up to date with changes in mortgage servicing regulations, including FHA, VA, CFPB, etc. - Lead and manage the mortgage servicing operations team, including team leads and specialists. - Monitor SLAs, TATs, and quality metrics to ensure adherence to regulatory and contractual requirements. - Coordinate with cross-functional departments such as Compliance, Legal, Customer Support, and Technology. - Manage audits, regulatory inspections, and internal/external reporting requirements. - Identify and implement process improvements and automation opportunities. - Train, coach, and mentor team members to enhance performance and professional growth. - Handle escalations and complex borrower issues with professionalism and adherence to policies. - Stay up to date with changes in mortgage servicing regulations, including FHA, VA, CFPB, etc. - Bachelor's degree in Finance, Business Administration, or a related field. - 7-10 years of experience in mortgage servicing with at least 3 years in a leadership role. - Strong knowledge of mortgage products, loan servicing regulations, and investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae). - Experience with servicing systems (e.g., MSP, Black Knight, FIS, or equivalent). - Proven track record in team management, performance improvement, and regulatory compliance. - Strong analytical, problem-solving, and communication skills. No additional details of the company were provided in the job description.,