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Gear Inc.
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Moderation Senior QA

Moderation Senior QA

Gear Inc.

2 - 6 years

4 - 7 Lacs

Kolkata

Posted:3 weeks ago| Platform:

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Skills Required

QA Loop Data analysis Manager Quality Assurance Team management Process improvement Analytical Wellness HR Manager Quality Control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Information:

A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Moderation Senior Quality Assurance (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place.

Location

: Kolkata, India

Key Responsibilities:

Create and oversee an effective program for content moderation quality assurance.
Create and implement methods for evaluating the quality of products, such as audits and random sampling.
Doing thorough analyses of their behavior, evaluate the performance of content moderators.
To improve the moderators efficacy, give them guidance and constructive criticism.
Keep track of each persons and the teams performance.
Ensure that content moderation practices adhere to specified platform and content policies.
Find instances of non-compliance or consistency in moderation judgments and correct them.
To support ongoess, create a feedback loop between the teams in operation and QA evaluations.
Work together with the moderating team leaders to resolve problems that have been found and put corrective measures in place.
Maintain thorough records of QA evaluations and conclusions.

Qualifications and Requirements:

A bachelors degree in a discipline (like communications, quality assurance, or a related one) that is applicable.
Fluent in English. At least C1 level.
Excellent verbal and written communication skills in
English and Nepali
with the ability to express ideas clearly and concisely.
A track record of success in quality assurance or content moderation roles emphasizing process improvement.
High levels of critical and analytical thinking.
Excellent ability to notice errors and pay attention to detail.
Excellent verbal and written communication abilities.
Proficiency with QA software and tools.
Knowledge of the content standards and norms for internet platforms.
The capacity to coach and deliver constructive criticism.
Talents in data analysis and reporting.
Team management experience is preferred.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and continuing education.
Fulfilling and rewarding work helping individuals improve their mental well-being.
Contribution to the overall mental health and wellness of the community.

All interested candidates are welcome to apply. Please send your resume expressing your interest to ecruitment-india@gearinc.com .

Kindly note that only shortlisted candidates will be contacted by our HR team.

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Moderation Senior QA