Mis Manager

Attendance & Workforce MIS

• Manage and update daily attendance MIS for backend and field teams, ensuring accuracy and timely reporting.
• Monitor field force deployment and attendance exceptions for on-ground teams.

Field Force Monitoring & Incident Management

• Track and analyze field activities, including driver routines (vehicle cleaning, mobilization, tyre pressure, fuel status at day start/end, km logs, refueling updates).
• Prepare deviation MIS for field activities, highlighting gaps and non-compliance for teams such as fault rectification, civil, and patrolling teams.
• Map and report fiber cut incidents, capturing Root Cause Analysis (RCA), Turnaround Time (TAT), and Mean Time to Restore (MTTR) for each event.

Ticketing & CRM MIS

• Oversee the NOC teams CRM/ticketing MIS, ensuring all client issues are logged, tracked, and resolved within defined SLAs.
• Develop and maintain internal ticketing MIS, enabling departments (HR, IT, Admin, Procurement, Contracts, Accounts) to raise and track tickets on other departments.
• Generate regular reports on ticket volumes, resolution times, open/closed status, and escalation trends for both client and internal tickets.

Task Monitoring & Compliance MIS

• Manage the daily task monitoring system (TO DO) for all teams, ensuring daily reporting is completed and followed up.
• Maintain and update the monthly compliance checklist MIS, ensuring all compliance requirements are tracked and the consolidated report is submitted before salary processing.
• Follow up with relevant teams to ensure timely completion and submission of compliance-related tasks.

Data Management & Automation

• Design, develop, and automate Excel dashboards and reports using advanced formulas, macros, and VBA to streamline data analysis and reporting1.
• Ensure high-volume, accurate data entry and validation across all MIS functions, maintaining data integrity and confidentiality.
• Regularly back up MIS data and ensure secure storage and retrieval protocols.

Reporting & Analytics

• Compile, analyse, and present MIS reports to management, highlighting operational KPIs, deviations, and actionable insights.
• Identify trends, root causes, and improvement opportunities through data analytics to support business decisions and operational efficiency.

System & Process Improvement

• Continuously enhance MIS processes, tools, and templates to improve efficiency, accuracy, and usability.
• Collaborate with department heads to understand evolving MIS needs and implement tailored solutions.

Team Leadership & Coordination

• Lead and mentor MIS executives/analysts, allocating tasks, monitoring performance, and fostering a collaborative team environment.
• Coordinate with cross-functional teams (field, NOC, HR, IT, Admin, Procurement, Accounts) to ensure seamless data flow and process alignment.