Mini Golf Course Customer Operations

About Us: We are a family-friendly mini golf course dedicated to providing a fun and memorable experience for guests of all ages. We are seeking friendly, energetic, and detail-oriented staff members to join our team and help ensure our course runs smoothly while delivering top-notch customer service. Job Summary: As a Mini Golf Course Staff Member, you will be responsible for welcoming guests, maintaining the course, and ensuring a safe and enjoyable experience for all visitors. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: - Customer Service: - Greet and assist guests, answer questions, and provide information about the course. - Handle customer inquiries and resolve issues promptly and professionally. - Ensure guests have a positive experience and encourage repeat visits. - Course Maintenance: - Monitor and maintain the cleanliness and functionality of the course, including obstacles, landscaping, and amenities. - Perform routine checks to ensure all equipment and features are in working order. - Report any maintenance issues or repairs needed to management. - Operations: - Manage check-in and registration processes, handle ticket sales, and process payments accurately. - Monitor course flow and assist guests during peak times to prevent congestion. - Enforce course rules and safety guidelines to ensure a safe environment for all guests. - Safety and Security: - Be vigilant about safety hazards and report any incidents or accidents to management immediately. - Follow all safety protocols and procedures to protect guests, staff, and course property. - Team Collaboration: - Work effectively with other staff members to ensure smooth operations and excellent customer service. - Assist colleagues during busy periods or special events. Requirements: - Age: 21+ - Availability: Flexible schedule, including weekends, holidays, and peak seasons - Work Timings: 1 Day a week off. 8 Hour/day working + Overtime - Communication Skills: Excellent verbal and written communication skills. Ability to speak English + 1 more local language highly required. - Physical Requirements: Ability to stand for long periods, walk/stand on uneven terrain, and lift light objects - Teamwork: Ability to work well in a team environment and handle multiple tasks simultaneously - Basic Math Skills: Ability to handle cash transactions and provide accurate change - Food & Beverages – Ability to prepare and serve the slush and popcorn (basic adding water and juice into mixer + adding popcorn and salt to machine) Preferred Qualifications: - Previous customer service or hospitality experience - Familiarity with billing and invoicing - Ability to work independently and take initiative What We Offer: - Salary: Rs 18000 + Overtime - Opportunities for advancement within the company - A fun and dynamic work environment - Discounts on course play and merchandise