Microsoft Dynamics Ax Technical Consultant

Role & responsibilities

Job Title: Microsoft Dynamics AX

Location: PAN India

Experience: 8 to 11 Years

Notice Period: Immediate to 15 Days 

Primary skillset is strong X++ programming and experience in AX 2012 R3 version.

Skills Required:

•       Responsible for the technical support in Dynamics AX 2012 R3 and as well as integrating third-party application interfaces.

•       Provide in-depth support for users remotely, via written correspondence and using the Ticketing support platform, to resolve Dynamics AX complex or escalated problems.

•       Will be required to prepare technical specification documents for customizations and bug fixes.

•       Ensure technical support documents are complete and fixes are delivered successfully as per the plan.

•       Involvement in the Release / upgrade/ implementation cycle as needed.

•       Ongoing monitoring and investigation of Dynamics AX 2012 R3.

•       Responsible for designing and building new custom functionality in Dynamics AX using the X++ programming language.

•       Able to perform AX application performance tuning using AX and SQL tools.

•       Ability to work collaboratively as part of an existing delivery team.

•       Analyze to triage the assigned issues and escalate as required.

•       Provide research, advice, and opinion regarding ERP issues and associated risks.

•       Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions promptly and professionally.

•       Aim to align response times with team SLA's delivering a consistently high quality of service.

•       Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution.

•       Monitor, follow up, and maintain the AX support queue. Ensure that support issues are assigned and resolutions are documented.

•       Regularly review support log to track performance, trends, anomalies, and opportunities for improvement.

•       Able to customize SSRS reports in Dynamics AX 2012 R3.

•       Provide pre-go-live and post-go-live end-user support.

•       Any other reasonable duties as required by leaders in the business.

•       Good communication and  problem-solving skills.