Job Description

JOB DESCRIPTION DevOps Support Engineers SE serve as frontline technical resources for Microsoft customers and partners via phone email or web They deliver unique value by collaboratively and reactively solving customer problems providing proactive support advice contributing to product quality and enhancements and creating selfhelp assets to broadly reach more customers You will be part of a team responsible for providing outstanding technical support experience to our business customers From problem identification to full resolution you will own and manage the customer experience over the phone and Web When needed you will collaborate with others to engage subject matter experts Engineering Product Groups or Management Your daytoday job will be about providing both technical expertise either on your own or by involving your colleagues and about being an excellent communicator and a service oriented professional You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues Responsibilities Responsible for the customer support experience with Microsoft Own troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams eg swarming Identify cases that require escalation either technically or strategically Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives automation and other digital selfhelp assets to improve customer and engineer experience Provide ramp activities knowledge sharing technical coaching and mentoring Drive technical collaboration and engagement outside of CSS Product Engineering teams Services Support Regions Lead or participate in building communities with peer delivery roles may be workload or specialty specific Qualifications Language Advanced English level DevOps Systems Azure DevOps Services Azure DevOps Server formerly Team Foundation Server GitHub Enterprise Atlassian Cloud Technologies Microsoft Azure Amazon web services iCloud Languages and Compilers C C C VBNET JAVA HTML5 Developer Tools such as Visual Studio Unity Eclipse Excellent problem solving and troubleshooting skills with the ability to use various data collection tools and methodologies to analyze problems determine root cause and develop solutions Operate in a 24 X 7 Technical support this includes shift work and weekends Experience in one or more of these areas desirable Deep understanding of application lifecycle and agile development principals including but not limited to Boards work items backlogs sprints and queries Repos commits pushes pulls and branches Pipelines builds releases and deployment groups Test Unit and Load tests parameters configurations and runs