Microsoft Dynamics 365 Senior Technical Specialist (F&O & Azure)

Business and technical requirements

• Collect stakeholder requirements.
• Analyze business requirements and perform GAP/Fit analysis together with the functional team and other key stakeholders
• Present and discuss with the stakeholders about best fit solution proposal.
• Lead sign-off process together with the key stakeholders.
• During the process, ensure appropriate documentations are completed.

Design

• Lead and perform technical solution design activities together with the delivery team.
• Consider cross-functional, upstream, downstream impacts.
• Apply standard and industry best practices while designing technical solutions.
• Apprise stakeholders about the proposed design and obtain required sign-off with business and IT stakeholders.

Data management

• Understand data requirements.
• Map data from source to target applications.
• Assist in data migration activities.

Configuration, solution architecture and development

• Collaborate with solution architects to define technical requirements and system architecture.
• Develop, and implement custom features, extensions, workflows, and integrations for Dynamics 365 FO.
• Develop, and implement integration solutions using Azure Integration Services (Logic Apps, API Management, Service Bus, Event Grid, Data Factory, etc.)
• Develop high-performance data models, reports, and batch processes.
• Explain solutions to development team for building right solutions.
• Write clean, modular, and scalable solutions following best practices.
• Connect D365 FO with third-party applications using OData, RESTful APIs, Azure Logic Apps, and Power Automate.
• Optimize database queries, batch processing, and system performance.
• Debug and resolve production issues, ensuring system stability and reliability.
• Coordinate with development team for solution development completion.
• Review the solutions delivered by development team and perform unit required regression testing.
• Maintain technical documentation, functional design documents, and user guides.

Testing

• Work closely with stakeholders to identify test scenarios and test cases.
• Perform unit, regression and system integration testing.
• Take part in non-functional testing.
• Assist in user acceptance test.
• Resolve defects.

Training

• Contribute
  to training strategy.
• Prepare training material.
• Conduct required trainings.

Go-live

• Provide input to cut-over planning.
• Take part and lead in go-live activities within the scope of the role.

Maintenance Support

• Take part in maintenance, support activities related to the role scope.
• Work on assigned incidents, problems, service and change requests.

Process

• Adhere to relevant process like project methodology, solution change management, configuration release management, deployment management, postproduction support processes.
• Align with project managers support leaders for time planning, task execution, prioritizations.

Forums

• Take part in different project and support forums.
• Contribute with inputs to these forums with requirements management, solution management, testing, support tickets resolution.

Hans-on approach