Mgr-Lobby Concierge

Marriott

3 - 7 years

3 - 7 Lacs

Panjim Goa India

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

Hospitality Staffing product service Finance Customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for managing all aspects of Concierge functions in accordance with hotel standards.
Directs, implements, and maintains a concierge service and management philosophy for the staff.
Develops and maintains the acknowledgment and service of all guests visiting the location.
Ensures all departments are aware of guest needs and information prior to arrival for a memorable stay.
Manages day-to-day operations, ensuring the quality and standards meet customer expectations.
Develops goals and plans to prioritize and accomplish work.
Establishes effective databases for restaurant and local attractions used by the team.
Builds relationships with local attractions, restaurants, and businesses to enhance guest experiences.
Provides services for guests, such as car rental, tickets, office services, beauty services, babysitting, etc.
Maintains awareness of cultural differences needed to meet guests specific needs.
Responds to emergency situations using appropriate procedures.
Maintains knowledge of daily house count, arrivals/departures, VIPs, special requests, and activities.
Supervises concierge team and communicates employee schedules.
Provides a warm welcome and anticipates guest needs throughout their stay.
Ensures staff grooming and attire meet hotel standards and recommends immediate rectifications when needed.
Encourages mutual trust, respect, and cooperation within the team.
Supervises staffing levels to meet guest service, operational needs, and financial goals.
Ensures the concierge team provides excellent customer service and handles guest problems and complaints.
Supports the developmental needs of employees and provides coaching and mentoring.
Assists in the hiring process and supports orientation and new hire training programs.
Participates in employee progressive discipline procedures.
Attends departmental meetings and communicates consistent messages about goals to produce desired results.

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