Mgr-Assistant / Program Manager

The Enterprise Cloud organization is a global team of 800 colleagues responsible for defining and executing on American Expresss core Cloud and Observability Strategies. This team delivers an integrated, comprehensive self-service platform that provides developers the agility, economics and reliability to host and manage diverse applications. Our colleagues are responsible for engineering innovative solutions, providing customer consultation, application on-boarding assistance and day-to-day platform supportThe Manager Assistant will report directly to the Vice President of Enterprise Cloud, and help execute on all aspects and deliverables of the departmentIn this role, the Manager Assistant will be responsible for ensuring the effectiveness and efficiency of the leadership teams operating rhythm and delivery of goals. This is a great opportunity for a driven individual to apply program or operations management skills scaled in a fast-paced, exciting technology organization.To drive success in a team with this breadth, it is imperative that the candidate for this position is innately communicative, responsive, transparent, organized, proactive, and accountable. The ideal incumbent will successfully navigate competing priorities, apply thought leadership, operate as a trusted advisor, and consistently embody American Expresss Blue Box Values in their execution.

Key Responsibilities include:

• Partner across the organization to define, document and communicate strategic priorities that shape GIs mission
• Track the organization’s performance against GI’s goals and objectives, and communicate progress to leadership on a regular basis
• Develop agendas and content for key meetings, events and the site visits (e.g. Town Halls, workshops, employee engagement events, team build activities, dinners, networking sessions, etc.)
• Draft communications to be sent by members of the GI Executive Office
• Host regular meetings within GI; track minutes and actions items, and follow up with owners on respective action items
• Collaborate with enterprise partners and other centers of excellence on key initiatives
• Collect and consolidate deliverables throughout the organization
• Support annual processes by partnering across the organization to ensure GI’s completion of talent assessments, year-end performance reviews and business planning
• Follow up with GI leadership to mitigate latency in hiring cycle times and MyInfo changes
• Develop relationships amongst the organization that allows the incumbent to understand the pulse of the team, assess the health of colleague engagement and development within the team, and propose recommendations to address or optimize key themes/top priorities
• Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity
• Take on stretch assignments as capacity allows (e.g. senior leadership offsite visits, strategic pillar working groups, real estate forecasting)

Required Skills & Experience:

• Excellent organization and planning skills
• Ability to influence a community of senior leaders and colleagues, including peer groups, to reach common goals
• Excellent communication skills and the ability to tailor complex messages to various audiences from colleagues to executives with brevity, simplicity and impact
• Ability to work under pressure with tight deadlines while maintaining strategic perspective of the bigger picture
• Solid business acumen and understanding of how large matrixed organizations operate
• Ability to balance attention to detail and accuracy while prioritizing continuous requests
• Versatile multitasker with creative problem-solving skills
• Strong sense of integrity with ability to handle highly sensitive issues and maintain complete confidentiality
• A demonstrated self-starter with working knowledge of project management and process improvement who can lead projects with autonomy
• Eager to lead, as well as follow, and receive feedback with an outlook toward team success and growth
• Ability to build strong relationships and trust through proactive collaboration, transparency, and delivering on commitments
• Minimum of 8 years of relevant work experience

Preferred Skills & Experience:

• Prior experience in Technology is preferred