Merchant onboarding specialist - AM

Hello Jobseekers,

Greetings from Source4 hire !!!

If your are looking for an opportunity as a Merchant onboarding Specialist - Assistant Manager , then this option is for you.

Please find below the Job Description for application.

Job Summary:

We are seeking a highly motivated and detail-oriented professional with 56 years of experience in merchant onboarding within the payment gateway or fintech industry. The role involves end-to-end onboarding of merchants, ensuring compliance, documentation, coordination with internal stakeholders, and delivering a seamless experience to the clients.

Key Responsibilities:

• Merchant Onboarding & Activation:

• Handle the end-to-end onboarding process for new merchants across various verticals.
• Coordinate with Sales, Legal, Risk, and Technology teams for smooth merchant activation.
• Ensure timely processing of onboarding requests in line with SLAs.

• Documentation & Compliance:

• Verify KYC documents, business registration certificates, bank account details, and other necessary compliance documents.
• Ensure all merchants are compliant with RBI guidelines, KYC/AML policies, and internal onboarding standards.

• Technical Coordination:

• Liaise with the tech team to facilitate API integration and sandbox/live environment setup for merchants.
• Assist merchants with UAT and initial transactions post-go-live.

• Process Improvement & Reporting:

• Identify bottlenecks in onboarding processes and contribute to automation/improvement initiatives.
• Maintain accurate reports on onboarding metrics, TAT, and merchant feedback.

• Stakeholder Management:

• Act as a point of contact for post-sales onboarding queries from merchants.
• Engage regularly with business development teams to ensure alignment on merchant requirements and onboarding pipeline.

Key Requirements:

• Bachelor's degree in any discipline; MBA preferred.
• 56 years of relevant experience in merchant onboarding in a payment gateway, fintech, or digital payments company.
• Familiarity with payment gateway platforms, merchant documentation, KYC norms, and RBI guidelines.
• Strong communication and coordination skills with the ability to manage cross-functional teams.
• Hands-on experience in handling tech integration and ticketing systems.
• High attention to detail and strong problem-solving ability.

Preferred Skills:

• Experience in onboarding merchants in Fintech based businesses.
• Understanding of fraud/risk checks and settlement processes.
• Exposure to tools like Salesforce, Postman, Excel automation, and dashboards.

Reporting To:

Head Merchant Onboarding Manager

Please feel free to connect for any query or for aligning your interview for the same @ 6306942879 ( Ankita ).In case your call is missed please drop your resume on the same number , we will surely connect you back once available.

Please excuse in case you don't have any relevant experience into Merchant onboarding.