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Mavenir
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Member of Technical Staff - III, Technical Support

Member of Technical Staff - III, Technical Support

Mavenir

0 years

6 - 8 Lacs

gurgaon

Posted:16 hours ago| Platform: GlassDoor logo

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Skills Required

support networks technology vision software network service installation troubleshooting checks maintenance pcs networking data research mobile analysis analyze processing preprocess learning visualization design

Work Mode

On-site

Job Type

Part Time

Job Description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Key Responsibilities

Data Science Research: Conduct research to combat spam, scam, and fraud in mobile telecommunication protocols.
Global Support: Assist mobile network operators worldwide in identifying, monetizing, and preventing spam and fraud.
Big Data Analysis: Analyze large volumes of Voice/SMS/MMS traffic.
Data Processing: Clean and preprocess data, perform exploratory and statistical analysis.
Machine Learning: Apply machine learning, data mining, and text mining techniques.
Visualization: Create visualizations and presentations of data findings.
Fraud Detection: Uncover activities of organized spammers and fraudsters, research new fraud techniques, and design detection algorithms.
Virus/Malware Prevention: Monitor and prevent virus and malware distribution vectors.
Customer Interaction: Present results to customers and lead discussions on managing fraud attacks.

Job Requirements

Data Science Research: Conduct research to combat spam, scam, and fraud in mobile telecommunication protocols.
Global Support: Assist mobile network operators worldwide in identifying, monetizing, and preventing spam and fraud.
Big Data Analysis: Analyze large volumes of Voice/SMS/MMS traffic.
Data Processing: Clean and preprocess data, perform exploratory and statistical analysis.
Machine Learning: Apply machine learning, data mining, and text mining techniques.
Visualization: Create visualizations and presentations of data findings.
Fraud Detection: Uncover activities of organized spammers and fraudsters, research new fraud techniques, and design detection algorithms.
Virus/Malware Prevention: Monitor and prevent virus and malware distribution vectors.
Customer Interaction: Present results to customers and lead discussions on managing fraud attacks.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

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Member of Technical Staff - III, Technical Support