Member of Technical Staff - III, Technical Support

Mavenir

3 - 12 years

16 - 18 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

data analysis sms data processing telecommunication customer support troubleshooting data mining operations technical support customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Serves as company liaison with customer on administrative and technical matters for assigned projects
Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

Key Responsibilities

Data Science Research : Conduct research to combat spam, scam, and fraud in mobile telecommunication protocols.
Global Support : Assist mobile network operators worldwide in identifying, monetizing, and preventing spam and fraud.
Big Data Analysis : Analyze large volumes of Voice/SMS/MMS traffic.
Data Processing : Clean and preprocess data, perform exploratory and statistical analysis.
Machine Learning : Apply machine learning, data mining, and text mining techniques.
Visualization : Create visualizations and presentations of data findings.
Fraud Detection : Uncover activities of organized spammers and fraudsters, research new fraud techniques, and design detection algorithms.
Virus/Malware Prevention : Monitor and prevent virus and malware distribution vectors.
Customer Interaction : Present results to customers and lead discussions on managing fraud attacks.

Job Requirements

Data Science Research : Conduct research to combat spam, scam, and fraud in mobile telecommunication protocols.
Global Support : Assist mobile network operators worldwide in identifying, monetizing, and preventing spam and fraud.
Big Data Analysis : Analyze large volumes of Voice/SMS/MMS traffic.
Data Processing : Clean and preprocess data, perform exploratory and statistical analysis.
Machine Learning : Apply machine learning, data mining, and text mining techniques.
Visualization : Create visualizations and presentations of data findings.
Fraud Detection : Uncover activities of organized spammers and fraudsters, research new fraud techniques, and design detection algorithms.
Virus/Malware Prevention : Monitor and prevent virus and malware distribution vectors.
Customer Interaction : Present results to customers and lead discussions on managing fraud attacks.

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