Mega Walk-In Drive Tcs Chennai is Hiring For Team Lead - WFA

Mega Walk-In Drive TCS Chennai is Hiring for Team Lead - WFA

Job Title: Team Lead - WFA

Date: December 13th, 2025

Timings: 10:00 AM 12:30 PM

Venue: 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, India

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience Required: 10-12 years

Employment Type: Full-Time

JD : Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• TCS Online Application Form

• Hard Copy of Resume

• 2 Copy Recent Passport Size Photographs

• Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Required skills

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

- Team management, Team engagement and Succession planning

- Ensure appropriate staffing as required

- Financial and contract Management

- Ensure policies and procedures are followed and Zero noncompliance across the engagement

- Ensure the Service Levels are met consistently

- Ensure data privacy requirements are followed with upmost focus. Drive regular awareness

- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures

- Manage expectations from client stakeholders and internal leadership

- Prepare and present data in internal and client governance forums.

- Ability to drive a culture of high performance, continuous improvement and motivate the teams

- Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate

staffing

Must have skills

1) Experience in WFA

2) Experience in handling Clients: escalations and reviews as well as daily interactions.

3) Should have handled a team of 15+ associates for a client

Good to Have Skills

1) Preferred experience on Country regulations