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IRIS KPO Resourcing
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Mega Walk IN - Customer Support Specialist (UK Voice Process)

Mega Walk IN - Customer Support Specialist (UK Voice Process)

IRIS KPO Resourcing

1 - 6 years

1 - 5 Lacs

chennai

Posted:10 hours ago| Platform:

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Skills Required

international voice bpo customer service international call center inbound calls voice process ar caller voice support inbound voice process customer support bpo voice ar calling uk voice process us voice process international calling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

I am writing this Job Post to brief about the job opportunity with IRIS KPO Resourcing for Customer Support - International Voice

Walk-in Details

Date: 01 Sep 2025 to 05 Sep 2025

Time:

IRIS KPO Resourcing I Pvt Ltd..,

No: 77, Pottipati Plaza, 5th Floor, Nungambakkam High Rd, Chennai - 600034

Candidates with International Voice Process are only eligible.

Salary Best in the industry + Benefits

Shift Timings :

One Way cab (Drop) Facility will be provided for female candidates only

We are currently recruiting only candidates with 6 Months to 6 Years experienced.

No of vacancies :

Answer
inbound calls
and make outbound calls to customers
Answer customer queries through chat or through emails
Identify and assess customers' needs to achieve satisfaction
Research required information using available resources to provide solution to customer
Ensure correct resolution is being provided to customer
Exhibit customer service skills by logically and timely closure of queries
Update portal / CRM with customer query and solution provided and details of conversation
Ensure customer expectations are met or, where possible, exceeded
Meet or exceed project goals
Flexible to accommodate project delivery pertaining to timings and schedules
Enhancing knowledge through internal training as per domain requirements
Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:

Excellent Verbal and written communication skills.
6 Months - 3 Years of experience in International voice is mandatory
Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.

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