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Ishmeet Consultant
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Mega Hiring For Multiple Process (Voice/Non-Voice/Blended Process)

Mega Hiring For Multiple Process (Voice/Non-Voice/Blended Process)

Ishmeet Consultant

0 - 5 years

2 - 6 Lacs

Noida New Delhi Gurugram

Posted:1 month ago| Platform:

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Skills Required

Inbound Voice Process International BPO International Voice Process Uk Voice Fluent English Customer Service Semi Voice Voice Support Customer Support Sales Bpo Voice Excellent Communication In English International Voice Us Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:- Handle inbound customer calls professionally and courteously from international clients. Understand customer requirements, address inquiries, and provide appropriate solutions. Resolve customer complaints and issues with empathy and effectiveness. Maintain detailed and accurate records of customer interactions. Follow company guidelines and policies for service delivery and compliance. Coordinate with other departments for issue resolution when needed. Meet or exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution. Adapt to different international accents and cultural nuances to ensure clear communication. Stay updated on product knowledge, services, and process changes. Qualifications & Skills: Undergraduate/Graduate with minimum 1 year experience in inbound international voice process or customer service. Excellent spoken and written English communication skills with clear pronunciation. Good listening skills and ability to handle difficult customers calmly. Comfortable working in shifts including night shifts if required. Basic computer knowledge and ability to navigate multiple software applications simultaneously. Problem-solving attitude with attention to detail. Patience, adaptability, and a customer-first approach. Salary - 2LPA to 6LPA Shift - Rotational 5 days working || 2 offs Location - Gurgaon/Noida/Delhi Perks Cab Facility Provident Fund Mediclaim Bonus For more information can Call/WhatsApp HR Nitin @9999435387

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Ishmeet Consultant

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Mega Hiring For Multiple Process (Voice/Non-Voice/Blended Process)