As a Chat Collection Specialist, you will be responsible for managing and resolving customer queries related to international collections through online chat support. The ideal candidate will have experience in handling collections for international markets, specifically the UK, and be able to efficiently communicate with customers in a professional manner.

Key Responsibilities

Manage inbound and outbound chat inquiries from customers regarding international collections.
Resolve outstanding collections and facilitate payments in a timely and effective manner.
Provide outstanding customer service while maintaining professionalism at all times.
Handle complex customer queries with a strong focus on delivering solutions.
Maintain accurate records of chat interactions and collection details in the system.

Requirements

Education:
Graduate (Any discipline).
Experience:
Minimum 1-2 years of experience in international collections or related customer service roles (preferably UK-based).
Strong communication skills, both written and verbal, with a professional tone.
Ability to handle sensitive conversations and negotiate effectively with customers.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to work in flexible shifts to cater to UK business hours.

Desired Skills

Proficient in Microsoft Office and chat-based communication tools.
Strong interpersonal skills with the ability to build rapport with customers.
Previous experience in a UK-based international collection process is highly desirable.

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Mega hiring For Chat Collection Specialist (UK Process)