Meeting/Travel Planning Senior Analyst

Our Team

The Corporate Shared Services team is a benchmark operation with a highly consultative approach to achieving the organization s needs in a rapidly growing and complex environment. The team s mission is to provide industry expertise in support of Cignas business initiatives. Deliver innovative tools, technology and spend management controls while ensuring policy compliance and due diligence.

The Corporate Shared Services team is comprised of several areas of knowledge expertise: Global Travel management, Executive services, T&E policy, Travel Communications, Duty of Care, Group meeting governance, Corporate Card and Fleet Management. These areas support all of Cigna business initiative globally including product, sales, and service operations. This is a high-visibility team that interfaces with top level executives, customers, brokers, all levels of employees and a large number of vendors. This team has been recognized in the travel industry with a Visionary Award and an industry Top 20 Changemakers Award.

Our Role

The Travel and Corporate Card Support Administrator will provide support for the Corporate Shared Services team as it relates to triage of central intake tools and activities to ensure requests and inquiries are addressed appropriately. This includes administration of both the Travel Support mailbox and Corporate Card tickets (Service Now) to support the entire enterprise, including HIH activities. This requires a keen understanding of internal policies and the ability to communicate effectively.

In addition, the role will support Group Meeting governance and Sponsorships contract review, negotiation, and execution as assigned. This includes the use of technology to support the contract intake and working closely with internal business areas throughout the contracting process.

Must have a keen sense of corporate culture with the ability to effectively communicate and interact with all levels of senior leadership and conduct themselves in a highly professional manner.

This position will support the Senior Manager of Global Travel, Policy & Group Meeting Governance and work closely with the Senior Manager aligned to Corporate Card.

Additionally, the Travel and Corporate Card Support Administrator is responsible for:

• Assists the Corporate Shared Services team with administration of responses for Travel Support and Corporate Card tickets, for the entire enterprise, including HIH support.
• Execute high-volume of inquiries and internal support tickets in a timely manner ensuring adherence to Global T&E Policy and Corporate Card Policy.
• Works closely with the Policy, Communications and Meeting Governance Contracts Advisor on contract management and execution for both Meeting Governance and Sponsorship agreements.

Our Ideal Candidate Will Offer:

• 3 to 5 years of professional work experience
• Ability to resolve traveler-facing, and corporate card-facing issues independently by effectively interacting with internal business partners, providing clear communications, and a positive experience.
• Bachelors degree or equivalent strongly preferred
• Contract management and project management experience working in a large, global organization.
• Customer service background, with experience managing responses to internal SLA s.
• Knowledge and/or experience in the meetings and travel industry
• Expert level computer skills to include Microsoft Office, Excel, and PowerPoint.

Competency profile:

• Extraordinary communications capability across all levels of the organization, and strong interpersonal skills.
• Relentless focus on service needs and consistently rising of the bar on service excellence.
• Strategic thinking, superb time management, judgment, and problem-solving skills.
• Demonstration of a high level of integrity and ethics.
• Ability to work collaboratively to meet deadlines with accuracy, attention to detail, and strong organizational, written, and verbal communication skills.
• Versatility, flexibility, and ability to work within constantly changing priorities with enthusiasm.
• Innate ability to exude our values and preserve our culture as we grow.

About Evernorth Health Services