Medical Device Sales & Customer Success Representative(Physiotherapist

About the Role

We are looking for an experienced Physiotherapist (5+ years) with a strong background in rehabilitation and proven success in medical device sales and customer engagement. This onsite role is ideal for a clinically trained professional who can leverage their physiotherapy expertise to build trust with healthcare providers, while also driving adoption, training, and long-term success of our medical device solutions.

Key Responsibilities

• Sales & Business Growth

• Drive adoption of medical device solutions across hospitals, physiotherapy centers, and rehabilitation clinics.
  
• Build strong relationships with clinicians, procurement teams, and key decision-makers.
  
• Deliver compelling product presentations, demos, and clinical evidence to support sales objectives.
  
• Manage the full sales cycle, including lead generation, pipeline development, negotiations, and closures.
  

• Customer Success & Training

• Provide onboarding, training, and ongoing support to physiotherapists, clinicians, and patients.
  
• Ensure customer satisfaction by proactively addressing needs, troubleshooting issues, and optimizing product use.
  
• Act as the main point of contact for customer success, retention, and renewals.

• Clinical Expertise & Thought Leadership

• Apply physiotherapy knowledge to demonstrate clinical efficacy and real-world impact of the device.
  
• Conduct workshops, webinars, and continuing education sessions for healthcare professionals.
  
• Collect and share clinical insights with product, R&D, and marketing teams.
  

• Collaboration & Market Insights

• Partner with cross-functional teams to align customer needs with product development.
  
• Track and report sales performance, customer feedback, and industry trends.
  
• Represent the company at conferences, exhibitions, and medical events.
  

Qualifications

• Bachelors/Master’s degree in Physiotherapy.
  
• Minimum 5 years of experience in physiotherapy, with equivalent experience in medical device sales, customer success, or clinical education.
  
• Demonstrated ability to drive sales growth and manage long-term customer relationships.
  
• Strong knowledge of rehabilitation practices, physiotherapy workflows, and patient engagement.
  
• Excellent communication, negotiation, and presentation skills.
  
• Willingness to travel for client visits, demos, and events.
  

Preferred Skills

• Prior experience in digital health, SaaS rehabilitation platforms, or connected medical devices.
  
• Understanding of healthcare procurement processes and reimbursement pathways.
  
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) for sales and customer management.
  
• Existing network in the orthopaedic/physiotherapy/rehabilitation ecosystem.