Marketplace Operations Lead (Hyperlocal / On-Demand Services)

NOTE :Applications without prior hyperlocal marketplace experience (Uber / Zomato / Swiggy / Urban Company) will not be considered.

PLEASE READ BEFORE APPLYING (IMPORTANT)

This role is NOT for:

• Manufacturing operations
• Factory / plant supervisors
• Warehouse / supply-chain roles
• Traditional logistics, transport or fleet management
• B2B ops without live consumer marketplaces

Apply ONLY if you have worked in a hyperlocal, on-demand or gig-economy platform.

WHO THIS ROLE IS FOR (NON-NEGOTIABLE)

must

• Uber / Ola (City Ops, Driver Ops, Supply Ops)
• Zomato / Swiggy (Fleet Ops, Partner Ops, City Ops)
• Urban Company (Partner Ops, Category Ops, City Ops)
• Rapido / Dunzo / Zepto / Blinkit / Porter
• Any real-time 

  two-sided marketplace

   (NOT ecommerce backend roles)

haven’t worked with service providers, riders, drivers, or partners on a live platform

this role is not for you.

WHAT YOU WILL ACTUALLY DO

ground-level + platform operations role

You will:

• Onboard, train & manage 

  service providers

   (electricians, plumbers, technicians)
• Run 

  daily supply–demand operations

   (availability, acceptance rates, cancellations)
• Handle 

  real-time issues

  : no-shows, delays, disputes, cancellations
• Work with 

  live bookings

  , not planned production
• Coordinate with tech team on ops feedback (what breaks on ground → what needs fixing in app)
• Improve provider performance, ratings, retention & compliance
• Build 

  city-level ops playbooks

   from scratch

SKILLS WE CARE ABOUT (REAL, NOT BUZZWORDS)

You should already understand:

• Provider onboarding funnels
• Incentives, penalties & behaviour nudges
• Peak-hour ops & surge scenarios
• Marketplace metrics (fill-rate, utilisation, churn)
• Handling semi-skilled workforce
• WhatsApp-driven ops + dashboards + field visits

ABSOLUTE DEAL-BREAKERS

NOT

• Factory operations
• Manufacturing supervision
• Warehouse / inventory management
• Traditional logistics or trucking
• ERP / SAP-only ops roles

rejected without review

WHY HELP RUSH

India’s first real-time hyperlocal services marketplace

This role is for builders — not managers who wait for SOPs.

#hyperlocal, #gig economy, #marketplace ops, #provider ops, #city ops