Marine Claims Specialist

Role Description:

To assist Senior in handling client claims with respect to commercial claims (Non-health) of clients of Mumbai branch of Salasar Services (Insurance Broker) Pvt. Ltd. in order to ensure the highest standards of client satisfaction towards making Salasar the preferred insurance broking house for clients.

Job Responsibilities:

Financial

§ Contribute to renewal portfolio expansion through

− relationship building with the insurance companies and surveyors to ensure optimum claim settlement in minimum time

− During processing of claim analyse the following and communicate to underwriters:

o adequacy of coverage wrt. location specifications eg. Earthquake /flood etc

o adequacy of sum insured

o anomalies in the policy

o scope of additional policies

o other related information

§ Control expenses

Business Process

§ Facilitate proper settlement of the claim in the shortest possible time to the satisfaction of the client by ensuring the following:

o Obtain complete information of loss from client after initial intimation

o Submit intimation to insurance company for

− Registration of claim

− Allocation of surveyor

o Follow up for deputation of surveyor

o In case of big losses, ensure Salasar representative accompanies surveyor to understand nature and extent of loss and give client indication of documents required

o Intimate documents requirement to client

o Obtain LOR (List of requirement) from Surveyor

o Match LOR with Salasar requirement already taken from client and take rest of documents

o Once documents are received, check exclusions in fine print and prepare the draft reply from client submitted to insurance company

o Follow up with client for repair and reinstatement for early completion and help in documentation of estimate, contractor details, expenses etc. so that surveyor gets structured inputs for preparation of the survey report

o Follow up with surveyor for completion of assessment

o Communicate surveyors comments to client in terms of estimate and exclusion and arrange meeting between surveyor and client to resolve differences to obtain client assessment

o Ensure surveyor’s report is submitted at the earliest

o Follow up with insurance company for early settlement of claim

o Obtain settlement voucher from insurance company and forward to client

§ Get discharge of client (signoff) and submit to insurance company for disbursement

§ Update each step in SAIBA on real time basis and ensure due IRDA compliance

§ Ensure resolution of all complex technical issues in claims and timely escalation of the same for quick disposal of the claim

Customer

§ Support the marketing department in obtaining new business and ensuring best possible coverage for client, talk to technical dept of client to understand which risks need to be covered, type of production (continuous/ batch)

§ Reopen claims in case of new businesses and follow up to obtain claims after reopening of file by insurance company if repudiation is not time barred

§ Participate in fortnightly meetings to give updates to the business development and client servicing teams on the status of claims in order that they are updated about the same before meeting client for renewals

§ Interface with clients to reinforce relationship with existing clients

§ Prepare and submit daily / monthly reports on status of claims

Job Type: Full-time

Pay: ₹30,000.00 - ₹75,000.00 per month

Work Location: In person