Manual Fraud Investigations Lead, Trust Operations

As the Manual fraud investigations Lead for Trust at Airbnb, your role involves analyzing fraud trends, developing strategies to minimize fraud, and supervising a team of investigators. Your key responsibilities will include: - Supervising the team of investigators to analyze fraud trends and take proactive measures to minimize fraud - Supporting Fraud Investigators in building strong analytical skills, training them, and working on individual cases to record suspicious activities - Overseeing the growth of team members, defining specific objectives, and providing regular feedback for development - Collaborating with stakeholders to develop policies and strategies for fraud detection and prevention to safeguard platform integrity - Analyzing data to identify patterns of potential fraudulent activity and conducting thorough investigations on flagged accounts You will have the opportunity to: - Work on data analysis to identify patterns indicative of potential fraudulent activity - Conduct manual investigations on user profiles flagged for fraudulent activities - Develop strategies and procedures to prevent, detect, and investigate potential fraud incidents - Contribute to the development of policies and procedures related to fraud prevention and detection to prevent financial loss on the business platform - Enhance your risk management, fraud prevention, and operational skills - Collaborate with global teams including product, policy, and legal - Suggest operational improvement ideas and see them implemented - Improve your stakeholder management skills - Become a Subject Matter Expert in operation/process/workflow improvements Qualifications required for this role include: - 5+ years of post-graduate experience in operations/process improvement - Strong stakeholder management skills - Experience in project management and leading cross-functional teams to achieve business goals successfully - Intermediate understanding of data, metrics, and analysis - Intermediate storytelling and PowerPoint skills - Experience in facilitating ideation/problem-solving workshops with relevant stakeholders In addition to the above responsibilities and qualifications, Airbnb values a professional hybrid work environment where employees are expected to adhere to specific requirements for workspace, internet connectivity, professionalism during virtual meetings, confidentiality, and security. Airbnb is committed to fostering diversity, inclusion, and belonging, and encourages all qualified individuals to apply for opportunities within the company.,