Mandarin Language Expert - HR Operations

Who We Are

Our Global HR Shared Services Center (HRSSC), located across three global hubsIndia, Costa Rica, and Portugaldeliver centralized and efficient support for HR processes worldwide.By working here, youll be part of our team thats transforming how we deliver world-class HR services to our employees, globally. We support the full employee lifecycle with precision, enable efficiency gains through smart systems and collaboration, whilst delivering measurable outcomes that enhance every employees journey at BCG. You will be a key member of our Global HR Shared Services Center (HRSSC), supporting regional and local HR teams and employees worldwide with administrative HR processes. Youll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning. Key responsibilities include:

• Preparing and processing employee paperwork for new hires, promotions, transfers, exits, and changes.
• Maintaining personnel records in compliance with legal requirements and internal standards.
• Supporting onboarding and background verification including induction plans and welcome communications.
• Managing employee documentation requests including verification letters, references, and visa invitation letters.
• Delivering reporting on employee data (e.g. distribution lists, anniversaries, milestones).
• Supporting internal audits with required documentation and timely response.

What You'll Bring

• A graduation degree.
• ~1–3+ years of relevant experience in HR operations, shared services, or a process-driven role.
• Familiarity with Workday (preferred) or other HR ERP systems.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word, Visio).
• Experience working in a professional services or multinational environment.
• Fluent verbal and written English language skills are required. Proficiency in Mandarin (both spoken and written) is also essential, as this role involves supporting China

Who You'll Work With

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.

You’re Good At

• Thriving under pressure with exceptional attention to detail.
• Staying flexible and reliable in a dynamic and changing environment.
• Managing multiple tasks with structure and discipline.
• Handling sensitive data with confidentiality and professionalism.
• Communicating clearly and professionally, both in writing and speech.
• Creating meaningful experiences for every customer through exceptional service.
• Collaborating across cultures and time zones.