Manager/Sr. Manager Operations

Manager / Sr. Manager – Operations (US Mortgage) Location: Hyderabad, India Experience: 14+ Years (Minimum 10 Years in US Mortgage Operations) Shifts: Rotational Work Mode: Work From Office (WFO Only) Education: Graduation (Mandatory) Job Summary: We are hiring an experienced Manager/Sr. Manager – Operations to lead large-scale US Mortgage Operations. The ideal candidate will have in-depth domain expertise, strong leadership skills, and experience handling a span of 120+ resources in a dynamic, client-facing environment. Key Responsibilities: Lead and manage end-to-end US Mortgage operations across teams of 120+ resources. Ensure delivery on key performance indicators including SLA adherence, quality, and productivity. Handle client communications, operational reviews, and escalations. Build and mentor mid-level leadership; ensure team development and engagement. Ensure compliance with mortgage regulations and internal process standards. Drive process improvements and support operational transformation initiatives. Required Candidate Profile: Total Experience: Minimum 14 years Domain Experience: Minimum 10 years in US Mortgage Operations (e.g., origination, underwriting, servicing, post-closing) Proven experience managing large teams (100+ FTEs) Excellent people management and client handling skills Willingness to work in rotational shifts from the office (no remote/hybrid option) Graduation is mandatory; domain certifications are a plus Perks & Benefits: Opportunity to work with a leading mortgage services provider Fast-paced, growth-oriented work environment Employee wellness and engagement programs Job Type: Full-time Schedule: Night shift Rotational shift Work Location: In person