Manager/Sr. Manager - Key Account Management - Customer Service

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Job Description You should have knowledge of Customs operation and customer Services, with a minimum of 15 years of experience. Your responsibilities will include managing the relationship of a defined number of customers and prospects. This involves managing SLAs with SOPs and conducting monthly performance reviews with customers. You will be responsible for delivering the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking. Monitoring the Daily Status Reports and ensuring KPIs are met, as well as preparing delay analysis matrix beyond KPI, will be part of your role. Additionally, you will manage QBRs & BPR with customers & internal stakeholders. It is essential to ensure that Key Account activities are aligned with the global/regional sector strategy and work on regional customer initiatives for implementing the global business plan. You will collaborate with BDMs on customer inquiries, account planning, business reviews, etc. Keeping BDMs and executive sponsors updated at regular intervals with an awareness of business-critical issues is crucial. Consultation with BDMs and Sector Heads on potential solutions and best practices will be required. You will be responsible for collecting relevant customer information for the RFI/RFP/RFQ and preparing documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs). Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta, and growth in existing customer by targeting products not handled by BDP or any spot opportunities will be part of your responsibilities. As a result-oriented professional with extensive experience in Custom Clearance & Trade Compliance, you will need to keep updated on the latest Circulars/Notifications and Trade notices on Customs. Job Requirements To be eligible for this role, you should have a minimum of 15 years of experience in Customer Service and Key Account Management (KAM). A Graduate degree is required for this position.,