Manager/Asst. Manager- Card Operations

Job Description

Role & Responsibilities: This Role requires managing Team related to Re-KYC, Demographic Amendments, Chargeback and BO Complaints related to these areas for BOBCARD and co-brand partners. Key highlights of the role are listed below (purely indicative and not limiting): A) Re-KYC & Demographic amendment - 1) Manage Re-KYC activities such as Campaign Management, overdue cases management 2) Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc. D) Dispute and Chargeback - Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc. Oversee Disputes & chargeback function on issuing side. Monitor correct reporting of 1st and 2nd level Chargeback and Pre-arbitration cases for all Schemes VISA, MASTER and RUPAY Monitor Acquiring side Chargeback cases, manage merchant management, Ensuring Reconciliation of Merchant Payment Processing Vouchers are processed within set timelines Monitor, manage and maintain efficient UPI transactions reversals, rejections postings E) Automation - To co-ordinate departments of Card Operations and IT Team for Project Management To ensure proper bridge is maintained between Business and IT Team for completion of Projects F) Adhoc activities - Manage training for new joinees as well as refreshers for existing employeesHandling outsourced team / job allocation and ensuring the completion of allocated job To process & keep control on daily BAU with no gaps in activities and in case of any issue observed to be highlighted to Management Meetings with external stakeholders such as NPCI, RBI, FIU INDIA, Co-brand partners, Vendors Handling Audit and compliance and fulfilling the requirements. Completing Compliance Task on timely manner Preparing Board Notes for each function for Board Meeting Updating process, SOP, raising BRD as per requirement, meetings with Vendors for implementation of new projects / products, conducting UAT. Applicants should possess the following attributes: Collaborative and a team player & should be fast learner Should possess good analytical capability Should be well versed with KYC, Disputes & Chargeback management Clear understanding of regulatory reporting requirements Strong analytical and decision-making skills Communication and Team building skills