Manager/Assistant Manager - Collections

Role & responsibilities:

The person will be responsible for smart & result-oriented management of the collections & write-off portfolio w.r.t credit cards of the Company. The incumbent will ensure implementation of credit policies and risk management strategies for effective portfolio management.

• Managing Field Collection agencies / tele-calling team to help improve resolution rates for pre-write-off accounts and money collection on write-off/180+ cases.
• Development and management of outsourced collection agencies for optimal results at the best cost.
• Designs and improves processes to improve cash flows and reduce outstanding receivables.
• Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity.
• Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.
• Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.
• Undertake regular & timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance.

Applicants should possess the following attributes:

1. Candidates must have robust previous experience working as a collections specialist in the credit cards/ unsecured loans collections wherein he /she should have independently managed recovery agencies.

2. Must possess strong analytical and decision-making skills.

3. Good negotiation skills to be personally able to convince delinquent customers to make payments on their overdue accounts.

4. Is adept at doing field-visits on selected delinquent accounts to help boost collections & recoveries.

5. Has good understanding of agency reviews including reviewing collector-level performance w.r.t coverage, frequency, resolution, quality of feedback.

6. Knowledge of risk operations with strong focus on controls and compliance.

7. Is able to drive and help improve quality of collections (more normalization versus stabilization).

8. Able to leverage legal & Skip Tracing tools to help improve collections efficiency.