Manager - Zonal Field Engineer

Job Description

Role Zonal RF field engineer Job Level/ Designation M1 Function / Department Technology/Quality Location Hiring Manager Job Purpose This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones. Key Result Areas/Accountabilities Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team Building strong relationships with cross verticals Core Competencies, Knowledge, Experience In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) Excellent domain knowledge and on- field optimization experience Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints People management capability, very good cross functional co-ordination. Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented Qualifications Must have technical / professional qualifications B-Tech Electronics and Telecommunications with above 2 years of experience Show more Show less