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GM - Service Excellence-VH

Kolkata, West Bengal

10 years

INR Not disclosed

Work from Office

Not specified

Job Req ID: 47197 Location: Kolkata, IN Function: Other About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Service Excellence Head Job Level/ Designation M3 Function / Department Customer Service - Corporate Location West Bengal, Kolkata Job Purpose Responsible for building culture of customer centricity in the Circle Role is required to drive operationalization and execution of TNPS, ss ircles along with execution of Customer Insight processes. Ensure adherence to all regulatory guidelines for the CS function in the circle, including reporting to Law Enforcing Agencies and internal reporting. Ensure capability enhancements through structured training interventions Key Result Areas/Accountabilities Improve & maintain TNPS KPIs Drive Insighting & analysis basis detractor and VOC feedback Ensure Process audits and implement robust audit methodology and manage all business risks pro-actively to ensure compliance Strategize, implement & ensure Regulatory compliance and drive & implement regulatory directives as per requirement and ensure timely & error free reporting to DoT / TRAI. Ensure Training delivery, complete coverage and check efficacy of delivery. Training Partner management Carry out circle level UATs as per UAT PF guidelines. Ensure correct circle level configurations and checks Key Accountabilities : Meet TNPS KPIs Business Improvement Programs : count of Process, Systems & People Improvements for the Year Minimal or no non-conformities in any internal / external audits Ensure Compliance on critical CS guidelines. First time right implementation of any new regulation Training effectiveness through adherence to calendar and guidelines Core Competencies, Knowledge, Experience Knowledge and Subject Matter Expertise around VIL processes, and systems Ability to lead, influence, create and work within cross-functional team environments Operational experience with all phases of telecom customer life cycle like call centre, back office, retention Must have technical / professional qualifications Graduate/Post Graduate/ MBA with a min 10+ years of experience in various customer service roles Experience of managing telecom operations Who can Apply Corporate & Circle colleagues currently handling retention roles will be eligible. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager-Territory Sales

Puducherry

0 - 4 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47096 Location: Puducherry, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location TNC Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM is supervising promoters Deliver sales target for all products (voice-prepaid / post-paid, data etc.) by executing the distribution strategy Help zone and circle achieve Revenue targets by driving secondaries through Mass Retail distribution and by pushing unlimited products penetration Monitor quality of acquisition through the distribution channel Competition Tracking & reporting – schemes & programs Ensure availability of stock at retail while adhering to the norms Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve zonal revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies People DSE Management Target Setting – DSE DSE Beat Plan adherence Systems/formats at DSE end Drive Distribution KPIs delivery MD/AD/SD Management DSE Availability monitoring Monitor Stock holding Day to day Performance Review & discussions Problem Solving Load Out monitoring Systems/formats at MD point HSW compliance Core Competencies, Knowledge, Experience Good communication skills Sales Planning & Forecasting Products Services & Technology Knowledge - Consumer Leads Decision Making & Delivering Results Analytical Thinking Building Team Commitment Must have technical / professional qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA Work ex: 2 - 4 years Experience with distribution planning and channel implementation. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Territory Sales

Puducherry

0 - 4 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47102 Location: Puducherry, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location TNC Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM is supervising promoters Deliver sales target for all products (voice-prepaid / post-paid, data etc.) by executing the distribution strategy Help zone and circle achieve Revenue targets by driving secondaries through Mass Retail distribution and by pushing unlimited products penetration Monitor quality of acquisition through the distribution channel Competition Tracking & reporting – schemes & programs Ensure availability of stock at retail while adhering to the norms Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve zonal revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies People DSE Management Target Setting – DSE DSE Beat Plan adherence Systems/formats at DSE end Drive Distribution KPIs delivery MD/AD/SD Management DSE Availability monitoring Monitor Stock holding Day to day Performance Review & discussions Problem Solving Load Out monitoring Systems/formats at MD point HSW compliance Core Competencies, Knowledge, Experience Good communication skills Sales Planning & Forecasting Products Services & Technology Knowledge - Consumer Leads Decision Making & Delivering Results Analytical Thinking Building Team Commitment Must have technical / professional qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA Work ex: 2 - 4 years Experience with distribution planning and channel implementation. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Store

Udaipur, Rajasthan

0 - 5 years

INR Not disclosed

On-site

Not specified

Job Req ID: 46986 Location: Udaipur, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Store Manager Function / Department Postpaid Location Ajmer ,Rajasthan Job Purpose Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Key Result Areas/Accountabilities Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store Ensure and monitor quality of acquisition through the store Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Manage churn and achieve customer satisfaction for walk-in customers Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems Experience 1 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Must have technical / professional qualifications Essential : Graduation Desired : full – time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - IP RM & Facilities

Jaipur, Rajasthan

0 - 5 years

INR Not disclosed

On-site

Not specified

Job Req ID: 46843 Location: Jaipur, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TM IP BILL VALIDATION Job Level/ Designation M1 Function / Department Technology / Projects Location Circle - Rajasthan Hiring Manager Job Purpose In the highly competitive telecom business, Technology is the key differentiator of customer satisfaction. This role will be accountable for Infrastructure Provider Bills are verified as per Guidelines provided by Central Team and MSA. Also, to identify the Synergy Benefits and drive for saving the Opex Key Result Areas/Accountabilities Ensuring that all Data Bases are up to date by collecting all Billing impacted details by coordinating with the Circle O&M team MOM. Ensuring all the Rollout are captured pertaining to G900/UMTS/FDD/TDD/MIMO/L900/OFC Nodes/Routers etc MOM. Ensuring all the Up gradations are captured pertaining GSM Height Increase / BTS Swap/ MW reconfiguration etc MOM. Ensuring all the deletions are captured MOM which have an impact on the Billing and support in Billing validations. Ensuring that IP Bill Verification is carried out effectively and Order Management is done as per corporate guidelines. Custodian of Order Management Tool at the Circle covering Site wise inventory accuracy, billing data accuracy and IP Fee payment accuracy including IP Fee related dispute resolutions To conduct Billing Walk through with all Infrastructure Providers to highlight the concerns and ensuring that actions are taken on time to meet the requirements. To create Site Profiling for all Sites to get all necessary information of a Site beforehand and ensure billing validation happens as per the MSA agreed time lines. The parameters are to be updated in a regular interval since it is dynamic in nature. To be a part of Opex saving CF team with all key stake holders and enable effective monitoring and tracking of cost saving measures and achieve all milestones on time and ensure that resolution of issues are carried out on a real time basis. Handling of Data Base corrections and ensuring that the Tickets are closed within TAT. Carryout Joint Visits of Sites with IPs to identify High rental cases by interacting with Site Owners/Society Representative etc. Custodian of all IP Bill Validations and MIS input to Portals, Mobile Apps and any other company data base. Facilitate IP Fee related dispute resolutions along with Stake holders in O&M and Finance. Ensure all billing disputes are resolved as per the TAT. Ensure all Validated Bills are approved by all stake holders and payments made to the respective IP’s Need to have concrete data pertaining to all deductions made in hand and Data should be available for disposal during dispute resolutions and shared with stake holders MOM. Maintaining of Complete Validated Bill details deductions made MOM and reasons for deductions made. Ensure closing signoff for no IP billing disputes for the certified period once disputes are closed by th IP’s. Core Competencies, Knowledge, Experience Powerful stakeholder management skills to interface with Cross Functional Teams, internal and external stake holders to provide support on resolving the disputes and pertaining to Bills on time. Ability to ensure implementation of various governance models as per corporate guidelines and drive results. Result orientation and Team Member to deliver beyond expectation and team engagement by developing plans, resolving issues and collaborative problem solving Orientation and operational excellence, ability to articulate evolving savings for the business and drives functional excellence Entrepreneurial, responsible, self-motivated and proactive leadership skills Advanced analytical skills to understand the critical requirements and enable to get in to a logical conclusion Project Management Skill Sets to deliver and Optimized Costs Financial acumen and negotiations skills Must have technical / professional qualifications B-Tech Electrical / Electronics and Telecommunications or Computer Science Engineering with 6+ years of experience in the similar field or Electrical Engineering or Civil Engineering Graduate with 8+ year’s exp with minimum 5 years’ similar Experience in Telecom. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager -Active Rollout

Jaipur, Rajasthan

3 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47007 Location: Jaipur, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TM ACTIVE ROLLOUT Job Level/ Designation M1 Function / Department Technology / Projects Location Circles- Jaipur/Rajasthan Hiring Manager Gopichand Veerla Job Purpose In the highly competitive telecom business, Technology is the key differentiator of customer satisfaction. This role will be accountable for FDD/BSC/RNC/TDD/MIMO/Small cell/MW/Dismantling/Reverse Logistics / Opex calculation / NSS rollout completion and consolidation in Networks. Key Result Areas/Accountabilities Completion of Technology FDD/TDD/MIMO/Small cell/MW Network Consolidation and Clean up within the specified timelines Completion of BSC/RNC integration and dismantling Recovery of re-usable material and SRN to WH in good condition. Dismantling and reverse logistics of Switched off material back to WH as per the plans Accurate Site physical information sharing with Circle Finance for Provisioning and OPEX calculations. Network Technology rollout Services GRN Generation within TAT Ensure use of PPEs by all vendors, while working at height, Electrical systems and mandatory issuance of PTW at heights and energy isolation for all activities. Ensure zero fatality in the cluster Managing cross-functional engineering activities as lead engineering manager for assigned programs, proposals, and IR&D activities Identification of capital, licenses, tools, etc. Facilitate Loading/Revised Loading updating in the Infra provider billing systems as per the changes in the Site configuration changes. Ensue OEM material supply aligned with planned Projects Fresh material induction from OEM Vendors as per the Rollout plans Use of re-usable material within the cluster and movement of re-usable material to recipient Circles Compliance of NSS documentation of all Dismantling related transactions 100% GRN generation within TAT Accurate updating of Project MIS portals for the Cluster and keep it updated on a daily basis Active participation in Corp Governance reviews with updated information Handover of traffic carrying & alarm free sites to operations Visibility of access Network as per plan Where ever necessary initiate appropriate actions against the concerned parties for asset theft, damage, missing, shortage, etc. and close loop with Finance Dept. Core Competencies, Knowledge, Experience Possess good skills to interface with Cross Functional Teams, internal and external stake holders to provide support on resolving the issues and bottlenecks to deliver Project on time. Responsible, self-motivated and proactive approach. Advanced analytical skills to understand the critical requirements and enable to get in to a logical conclusion Project Management Skill Sets to deliver Projects on Time with Quality . Orientation and operational excellence, ability to articulate evolving priorities for the business and drives functional excellence Excellent English communication skills, both written and oral; proficient writers would be encouraged to publish application notes and technical papers Basic coursework in active rollout or fields preferred Exceptional interpersonal and relational Experience working as a team member toward a common goal helpful Must have technical / professional qualifications B-Tech Electrical / Electronics and Telecommunications or Computer Science Engineering with 3+ years of experience in the similar field Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Vi Store Operations

Jaipur, Rajasthan

0 - 5 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47130 Location: Jaipur, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Store Manager Function / Department Postpaid Location Rajasthan Job Purpose Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Key Result Areas/Accountabilities Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store Ensure and monitor quality of acquisition through the store Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Manage churn and achieve customer satisfaction for walk-in customers Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems Experience 1 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Must have technical / professional qualifications Essential : Graduation Desired : full – time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

GM-Service Excellence

Jaipur, Rajasthan

10 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47094 Location: Jaipur, IN Function: Other About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Service Excellence Head Job Level/ Designation M3 Function / Department Customer Service Location Rajasthan Job Purpose Responsible for building culture of customer centricity in the Circle Role is required to drive operationalization and execution of TNPS, ss ircles along with execution of Customer Insight processes. Ensure adherence to all regulatory guidelines for the CS function in the circle, including reporting to Law Enforcing Agencies and internal reporting. Ensure capability enhancements through structured training interventions Key Result Areas/Accountabilities Improve & maintain TNPS KPIs Drive Insighting & analysis basis detractor and VOC feedback Ensure Process audits and implement robust audit methodology and manage all business risks pro-actively to ensure compliance Strategize, implement & ensure Regulatory compliance and drive & implement regulatory directives as per requirement and ensure timely & error free reporting to DoT / TRAI. Ensure Training delivery, complete coverage and check efficacy of delivery. Training Partner management Carry out circle level UATs as per UAT PF guidelines. Ensure correct circle level configurations and checks Key Accountabilities : Meet TNPS KPIs Business Improvement Programs : count of Process, Systems & People Improvements for the Year Minimal or no non-conformities in any internal / external audits Ensure Compliance on critical CS guidelines. First time right implementation of any new regulation Training effectiveness through adherence to calendar and guidelines Core Competencies, Knowledge, Experience Knowledge and Subject Matter Expertise around VIL processes, and systems Ability to lead, influence, create and work within cross-functional team environments Operational experience with all phases of telecom customer life cycle like call centre, back office, retention Must have technical / professional qualifications Graduate/Post Graduate/ MBA with a min 10+ years of experience in various customer service roles Experience of managing telecom operations Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Vi Store Operations

Meerut, Uttar Pradesh

0 - 3 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47202 Location: Meerut, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Store Manager Function / Department Postpaid Location Uttar Pradesh West Job Purpose Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms Core Competencies, Knowledge, Experience Monitoring and ensure quality of acquisition through store Increasing revenue per footfall by aiding customers’ purchase decisions Achieving profitability (Return on investment) targets for the store Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses) Managing churn and achieve customer satisfaction for walk-in customers Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees Must have technical / professional qualifications Graduate with P&L Management skills. 2-3 years of work experience in Retail Industry Store Management & Customer Relationship Management Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM - Area Sales

Thiruvananthapuram, Kerala

0 - 7 years

INR Not disclosed

On-site

Not specified

Job Req ID: 45908 Location: Trivandrum, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Job Level/ Designation M2 Function / Department Sales Location Kerala Job Purpose To ensure effective distribution setup capable of delivering sales and market share objectives; delivery of revenue & sales targets; Review & evaluate Channel partners with focus on distributor 3i – infrastructure, involvement & investment; Ensuring awareness & product placement in case of New Product launch Key Result Areas/Accountabilities Strengthening market execution & trade relationships and tracking market intelligence. Ensure Distribution planning & execution intensity to enable his team to deliver on expanding town coverage, appointing distributors, adding outlets, above norms extraction - sites, quality gross & tertiary. Having complete people ownership - effective on-boarding, in market coaching, rigorous performance review etc. - to maximize team incentive earnings and reduce attrition. Tracking / Escalation of Competition New products & Schemes. Ensuring compliance with company standards, policies and HSW norms by employees and extended teams. Judicious use of COCA budgets to maximize quality customer acquisitions. Initiatives to increase CMS & RMS in Zone Market initiatives to Improve traffic from low utilized sites Monitoring Team & provide adequate support and Guidance Core Competencies, Knowledge, Experience Core Competencies, knowledge and Experience 5-7 years of experience in Telco/FMCG In depth understanding of Distribution ecosystem Market understanding & development Detailed Sales & Distribution planning Motivate team & build capability; Basic budget management skills Must have technical / professional qualifications Professional Qualifications Graduate, MBA preferred English and local market language Skilled in performance analytics & driving team target achievement Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM - Warehouse Team Member

Delhi, Delhi

0 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47241 Location: New Delhi, IN Function: Commercial/ Finance About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Warehouse Team member - Delhi IJP Code Function / Department Commercial Location Barota (Dist Sonipat)/Delhi Hiring Manager VH – Warehouse & Logistics Job Purpose This role is very critical and complex in today's scenario post-merger of two organizations. The role includes (but not limited to) handling the warehouse & operations for Capex (NW active and passive Infra equipment).. Site return and Scrap warehouse(s). The role also handles efficient logistics (secondary - forward and reverse›. The key job purpose of the role is to have complete monitoring. control. reconciliation and reporting on the warehouse(s) and their inventories by adhering to the highest levels of warehouse standards on all aspects (i.e.. warehousing. housekeeping. safety and security. scrap disposals etc.). A custodian of huge company assets. complex operations and handling of large workforce. Key Result Areas/Accountabilities Receipt of fresh supplies. their checking/inspection. safe and systematic storage and record keeping. Planning/requisitioning of transport. Route planning. Kitting and dispatches to various sites. Complete inventory management. Warehouse management and Good Housekeeping with high standards of HSW In the projects of network consolidation. The position is responsible for managing ”End to End’ logistics and management for transporting the switched-off sites and dismantled sites in good condition to warehouse. Subsequent segregation into Usable. Repairable and Scrap. dispatches to other circles and return to vendors. Preparation of MRN/GRN and complete record keeping to link up with Asset Registers and Payment modules of goods received. Packing and onward dispatch to other sites within and outside the cluster for re-deployment of the equipment. Documentation for all outward movement. compliance with GST rules. Supervision of in-house staff and a large team of Contractors. Transporters and labour. Monitor warehouse agency performance through warehousing KPls & drive improvements. Ensure 100% compliance to HSW in warehouse & logistics: ITCMS compliance. compliance to DoA Warehousinq The role requires handling of end to end warehouse management for Network,. The role has to cater to important deliverables by maintaining minimum cost, high efficiency, safety and 100% compliance to HSW. Below are the some key necessities of the role- Huge Network roll-out in every month, swap activity, consolidation of network, huge SRN transactions and scrap disposals. Maintain strict inventory controls and minimum Warehouse Residency to ensure high Inventory Turnover Ratio (ITR). Handle multiple local transporters (sometimes politically influenced) and local unions to ensure optimum & timely availability of HSW compliant vehicles to ensure network roll-out. Most of the workforce (going upto 50+ numbers per Circle) is less educated (low skilled and/or semi-skilled labours), still the position needs to support timely network roll out and efficient tradable supply chain. Continuous engagement of Drivers, labourers through Trainings, team development & motivation. Often serves calls beyond duty due to business urgencies from user functions. Space Management (manage more in less). GST compliance for stock transfer, market dispatches, reverse logistics, SRN, Swap and Scrap Most importantly this positions manages the physical area, assets, labours, 3 PLs on ground and all the time support business growth. Inventory Controls Responsible for respective clusters audit and also ensure compliance of Related Party Transaction Coordinate with Network & SSC for operations and reconciliation aspects of NSS (Network Stock Solution) module. Manage reposing, compliances and interface for auditors and ensuring any supporting required for audit and any issues are addressed in timely manner Logistics Ensuring timely availability of HSW compliant vehicles & drivers to ship network equipment Core Competencies, Knowledge, Experience Strong Knowledge and understanding of Supply Chain management (Warehousing & Logistics) Excellent coordination skills and ability to deal with transporters. unions & uneducated & Labour Ability to work long hours and in extreme weather conditions (in warehouse) and emergency Situations. Good communication, MIS. presentation. excel skills and hands on ERP and Network Stock Solution (NSS) Integrity, ethical and other value systems. Must have technical / professional qualifications Graduation in any field /MBA Strong background in Supply Chain Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM - Strategic Account Manager

Delhi, Delhi

0 - 10 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47112 Location: New Delhi, IN Function: VIBS About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role profile Role title: Account Manager (Strategic Accounts Function: Enterprise –Strategic Accounts Band: M2 Sub-function: Sales Reports to: Cluster Area Sales Manager/Area sales Manager –large accounts Location: Delhi Role purpose : To position VIL as the preferred Technology partner by using thought leadership, Industry insights and Design thinking. To drive business outcomes by partnering with CXOs to co-create value. Key accountabilities and decision ownership: Responsible for overall Account strategy Responsibility for delivering Top Line and Bottom-line DB : Sales & Business Development Execute strategy for GTM, Sales for achieving the overall Large Account Segments DB & incremental CMS & RMS Own C-level /E-Level engagement Key performance indicators: Financial Metrics - Revenue Competitive – Share of Wallet & NPS Pipeline – Quality/Quantity , Conversion, Win Loss rate, SFDC compliance Product Penetration Index(PPI) ratio and contribution to revenue Transformational Deals(As defined) Professional Experience: Sales experience 5 to 10 years in technology B2B Sales Experience handling Strategic Accounts and C-level engagement Education: MBA and Engineering background preferred Preferred Industry: Technology, IT, Telecom Core competencies, knowledge and experience: Sales Capability: >Strategic view of Customer, Market, Competition >Solution Selling – create transformational deals and lead large complex sales >Proven track record of C-Level / E-level relationship building Knowledge: > Commercial acumen > Understanding of Agile Framework and project / program management >Master VIBS Products and propositions Leadership skills: > Manage multiple stakeholders internal and external and high influencing skills Personal Gravitas Direct reports: Nil Dotted Reporting : NIL Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Retail Franchisee Operations

Delhi, Delhi

8 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47269 Location: New Delhi, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Franchise Lead Function / Department Retail Location Delhi Job Purpose Overall responsibility for activities at all Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.) Key Result Areas/Accountabilities Achieve sales target for all products (Voice- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone Ensure and monitor quality of acquisition through VIMS Ensure availability of stock at VIMS while adhering to norms Deliver overall revenue targets through VIMS channel Achieve total target for up-selling and cross-selling Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency and adherence to processes Resolve VIMS-specific issues within specific timelines Keep channel partner motivation levels high through regular reviews of performance Core Competencies, Knowledge, Experience Minimum 8 years of experience in Customer Handling /Retention Management Must be able to communicate with peers and seniors in the system well and convincingly. Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement Logical Thinking and good in sighting and analytical skills Prior telecom experience mandatory Must have technical / professional qualifications Graduate in any field Data analytics and process improvements Excel and Presentation skills Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM - Area Retail Lead

Delhi, Delhi

8 - 10 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47242 Location: New Delhi, IN Function: Retail About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Retail Lead Function / Department Retail Location Delhi Band M2 Job Purpose Drive Customer First agenda (Focus on unmatched Customer Experience ) Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction) Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process) Deliver big bets for driving future growth (strategic thrust areas) Key Result Areas/Accountabilities Champion TNPS @ Retail to make it a way of life in the Zone Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business Core Competencies, Knowledge, Experience Analytical & Problem Solving Skill Bachelors/MBA with 8-10 Years of experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM-Active Infra Rollout

Delhi

10 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47237 Location: Delhi, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TL – Active Roll out Job Level/ Designation M2 Function / Department Technology / Project Location UP West Hiring Manager Job Purpose Program Management of RAN and MW Network Rollout for coverage and capacity covering all technologies, within the budgeted cost, quality and time. In addition to Network Rollout, the role covers Project Management of hardware swapping, network consolidation, dismantling and reverse logistic, material management and reconciliation. Interaction and Project Governance with all stake holders, internal & external for achieving the roll out objectives. Key Result Areas/Accountabilities Network Rollout: Coordinating with the Equipment Vendor, Circle SCM and other relevant teams for the timely delivery of the Equipment. Coordinating with all stake holders for creating the Project implementation plans and then ensuring timely Rollout of all the sites/technologies as per the plans Coordination with IP Relationship team to ensure timely RFAI for deployment Tracking the Rollout pace and making required resolutions, corrective actions/escalations as and when required Conduct Rollout Governance with all Stake holders periodically and maintain the integrity of Project MIS reports Fresh Inventory management, Utilization, Capitalization and PO Closure Vendor management & development Dismantling and Reverse Logistics Project Management of Dismantling and Reverse Logistics for timely distribution of reuse material to Inter Circle and Intra Circle Coordination between Circle planning , Circle SCM teams for provisioning of warehouse space for storing SRN materials Coordination with SCM, IP Relationship and Vendors for the smooth conduct of dismantling, reverse logistics and all related documentation. Custodian for the safety, security and damage prevention of the dismantled material Conduct Project Governance with all Stake holders periodically and maintain the integrity of Project MIS reports HSW Compliance as per VIL Norms Core Competencies, Knowledge, Experience Good product knowledge on telecom active equipment’s Highly logic driven approach, Confident attitude blended with excellent co-ordination skills & end to end knowledge of RAN & MW. Proven hands-on knowledge of individually implementation of Network related Electronics Basic Design & planning understanding to interact with OEM & planning team Capability of handling large team and multi-vendor interaction. Must have technical / professional qualifications B-Tech Electronics & Telecommunications/Electrical & Electronics/Computer Science with 10+ years of relevant experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Territory Sales

Bathinda, Punjab

0 - 4 years

INR Not disclosed

On-site

Not specified

Job Req ID: 45771 Location: Bathinda, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location Fazilka,punjab Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM is supervising promoters Deliver sales target for all products (voice-prepaid / post-paid, data etc.) by executing the distribution strategy Help zone and circle achieve Revenue targets by driving secondaries through Mass Retail distribution and by pushing unlimited products penetration Monitor quality of acquisition through the distribution channel Competition Tracking & reporting – schemes & programs Ensure availability of stock at retail while adhering to the norms Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve zonal revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies People DSE Management Target Setting – DSE DSE Beat Plan adherence Systems/formats at DSE end Drive Distribution KPIs delivery MD/AD/SD Management DSE Availability monitoring Monitor Stock holding Day to day Performance Review & discussions Problem Solving Load Out monitoring Systems/formats at MD point HSW compliance Core Competencies, Knowledge, Experience Good communication skills Sales Planning & Forecasting Products Services & Technology Knowledge - Consumer Leads Decision Making & Delivering Results Analytical Thinking Building Team Commitment Must have technical / professional qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA work ex: 1 - 4 years Experience with distribution planning and channel implementation. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Mass Distribution

Kolkata, West Bengal

0 - 4 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47198 Location: Kolkata, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location North Zone, West Bengal Job Purpose The TSM appoints and manages Channel Partners to effectively service retailers, expand distribution and strengthen trade relationship and conducts rigorous performance reviews in his territory. He/She is responsible for Salesmen & Distributor capabilities for market extraction - acquisitions and revenue. Key Result Areas/Accountabilities Deliver revenue & sales targets Appoint and manage Channel Partners in defined market geography Ensure distributor 3i - infrastructure (office, DSE, computer), investment (working capital) & involvement (ways of working, processes) for reliable & effective service and winning against competition Expand town coverage and distribution outlets to build extraction intensity Visit markets/distributors as per PJP to strengthen market execution & trade relationships Drive extraction from covered sites and towns - quality gross & tertiary Core Competencies, Knowledge, Experience 2-4 years of experience in Telco/FMCG Effective Distributor Management Motivate team & build capability Skilled in conflict management Self-driven, can operate with minimal guidance Must have technical / professional qualifications Graduate, MBA preferred English & local market language Can interpret & construct performance reports Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

AGM - Strategic Accounts

Kolkata, West Bengal

0 years

INR Not disclosed

On-site

Not specified

Job Req ID: 46867 Location: Kolkata, IN Function: VIBS About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role AGM - National Account Manager Function / Department Enterprise Location Kolkata, West Bengal Job Purpose To manage and drive the revenues of the selected accounts in order to attain market leadership in Strategic Account segment through effective account management, revenue growth, market share and profit whilst complying with agreed budget, timescales and agreed policy guidelines and regulatory norms Core Competencies, Knowledge, Experience ey Result Areas/Accountabilities Revenue Management To achieve circle budgeted revenue target for all VIBS products from allocated HQ accounts. Revenue enhancement by adding quality sales with high ARPU Margin management in tariff plans offered to the customer. To manage & grow exiting revenue generating farming accounts. Generate new revenue by adding new products and services in new and existing accounts as per agreed target Deliver Mobility Voice & Data targets along with Fixed line order booking and revenue Business Development Achievement of new account opening target as per agreed hunting accounts for both Mobility and Atlas. Generate monthly revenues and convert them into farming category Active participation in all National programs & Initiatives including PSU Programs, WAAC+ etc. Full participation on generating pipeline for large opportunity of Mobility and fixed and get 1 large wins from each category. Guide & Assist local marketing team to do UnR in your accounts Process Management Build discipline of usage of SFDC as appropriate and maintain forecast accuracy to within 5% of committed revenue forecast for each quarter in SFDC Adherence of sales processes including Tariff Approvals, Bid management, OMT, A/c enlistment etc Financial Analysis for existing accounts (Revenue, Gross & Net adds, ARPU, RPM, Contribution, EBITDA etc.) To drive CXO level Engagement in nominated accounts Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Communicate with care Leads Decision Making & Delivering Results Builds Strategic Relationships & Organizational Agility Threshold Functional Competencies Product, Service and Technology Knowledge – Enterprise Negotiation Sales Planning and Forecasting Differentiating Functional Competencies Customer Relationships Solution Selling Must have technical / professional qualifications Experience A proven track record in meeting revenue and number targets. Knowledge of Corporate Sales; Also, knowledgeable on account management concepts. Account and man-management capabilities S trong presentation skills Must Have Technical / Professional Qualifications MBA from a reputed institute Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager - Territory Sales

Surat, Gujarat

0 - 4 years

INR Not disclosed

On-site

Not specified

Job Req ID: 45669 Location: Surat, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager – D2C Job Level/ Designation M1 Function / Department Sales & Distribution Location Gujarat Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM is supervising promoters Deliver sales target for all products (voice-prepaid / post-paid, data etc.) by executing the distribution strategy Help zone and circle achieve Revenue targets by driving secondaries through Mass Retail distribution and by pushing unlimited products penetration Monitor quality of acquisition through the distribution channel Competition Tracking & reporting – schemes & programs Ensure availability of stock at retail while adhering to the norms Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve zonal revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies People DSE Management Target Setting – DSE DSE Beat Plan adherence Systems/formats at DSE end Drive Distribution KPIs delivery MD/AD/SD Management DSE Availability monitoring Monitor Stock holding Day to day Performance Review & discussions Problem Solving Load Out monitoring Systems/formats at MD point HSW compliance Core Competencies, Knowledge, Experience Good communication skills Sales Planning & Forecasting Products Services & Technology Knowledge - Consumer Leads Decision Making & Delivering Results Analytical Thinking Building Team Commitment Education Knowledge Skills/Ability Essential : Graduation - Regular Desired : post - graduation in business management/MBA work ex: 1 - 4 years Experience with distribution planning and channel implementation. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Manager-Mass Distribution

Vadodara, Gujarat

0 - 7 years

INR Not disclosed

On-site

Not specified

Job Req ID: 47326 Location: Baroda, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location Gujarat Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM is supervising promoters Deliver sales target for all products (voice-prepaid / post-paid, data etc.) by executing the distribution strategy Help zone and circle achieve Revenue targets by driving secondaries through Mass Retail distribution and by pushing unlimited products penetration Monitor quality of acquisition through the distribution channel Competition Tracking & reporting – schemes & programs Ensure availability of stock at retail while adhering to the norms Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve zonal revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies People DSE Management Target Setting – DSE DSE Beat Plan adherence Systems/formats at DSE end Drive Distribution KPIs delivery MD/AD/SD Management DSE Availability monitoring Monitor Stock holding Day to day Performance Review & discussions Problem Solving Load Out monitoring Systems/formats at MD point HSW compliance Core Competencies, Knowledge, Experience Good communication skills Sales Planning & Forecasting Products Services & Technology Knowledge - Consumer Leads Decision Making & Delivering Results Analytical Thinking Building Team Commitment Must have technical / professional qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA work ex: 5-7 years Experience with distribution planning and channel implementation. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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