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Golden Opportunities Pvt Ltd
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Manager - WFM (Capacity Planning)

Manager - WFM (Capacity Planning)

Golden Opportunities Pvt Ltd

7 - 12 years

|

10 - 12 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

wfm scheduling workforce management capacity planning wfm wfm software data analysis wfm leadership

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and responsibilities Minimum 5+ years of progressive experience in Workforce Management within a high-volume Contact Center or BPO environment.
Proven experience in a WFM leadership or management role
Generate accurate long-term and short-term forecasts of contact center call volume, handle time, and required staffing levels using historical data analysis and predictive modelling.
Design and implement efficient agent schedules utilizing WFM software

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Golden Opportunities Pvt Ltd

Recruitment and Staffing

Bangalore

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