Manager - WFM (Capacity Planning) Golden Opportunities Pvt Ltd

7.0 - 12.0 years

10 - 12 Lacs

hyderabad

Work from Office

Roles and responsibilities Minimum 5+ years of progressive experience in Workforce Management within a high-volume Contact Center or BPO environment. Proven experience in a WFM leadership or management role Generate accurate long-term and short-term forecasts of contact center call volume, handle time, and required staffing levels using historical data analysis and predictive modelling. Design and implement efficient agent schedules utilizing WFM software

Posted 1 week ago

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Real Time Analyst Taskus

2.0 - 7.0 years

4 - 6 Lacs

Delhi NCR, , India

On-site

Job description Workforce Real time analyst ( RTA ) -: We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what It's like being a WFM RTA. So what does a RTA really do Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what its like be...

Posted 5 months ago

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Real Time Analyst Taskus

2.0 - 7.0 years

4 - 6 Lacs

Gurgaon, Haryana, India

On-site

Posted 5 months ago

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