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Manager, Vendor Management

Manager, Vendor Management

Stripe

8 - 12 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

vendor management operations management user support sales lead management risk reviews workflow management workforce management data analysis sql problem solving back office functions crossfunctional leadership business reviews analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Vendor Manager at Stripe, you will play a crucial role in leading our outsourced support operations to ensure a world-class support experience for our users. Your responsibilities will include: - Building and owning operational relationships with key partners, both internal and external - Holding external partners and internal stakeholders accountable for performance and contractual commitments - Managing vendor sites staffing and ensuring delivery of required inputs - Conducting Business Reviews with vendors to drive KPI performance - Improving workflow and workforce management practices at vendor sites - Serving as an expert on Stripe products and facilitating process improvements - Transmitting and fostering Stripes" values of user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment To be successful in this role, you should meet the following qualifications: Minimum Requirements: - 8+ years of direct Vendor management experience and 3+ years of people management experience - Experience in leading vendor operations teams for technical customer support in high-growth tech companies - Excellent written and verbal communication skills - Ability to execute on complex operational projects involving multiple stakeholders Preferred Qualifications: - Experience in managing large cross-functional and global projects - Proven track record of executing complex initiatives from conception to launch - Strong interpersonal skills to collaborate with internal teams and external vendors - Action-oriented with strong organization and attention to detail - Comfortable working in high ambiguity and executing complex projects - Operational background with a data-driven decision-making approach - Proficiency in analytical thinking, problem-solving, and strategic recommendations Additionally, in-office expectations at Stripe vary based on location, role, and team requirements. The hiring manager will provide details regarding the in-office attendance percentage for the specific role. This approach aims to balance in-person collaboration and flexibility while supporting users and workflows effectively.,

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Stripe

Software Development

South San Francisco California

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Manager, Vendor Management