Manager - US Operations

Crescendo Global Leadership Hiring India

8 - 13 years

8 - 13 Lacs

Visakhapatnam Andhra Pradesh India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Operations Management P&C Insurance performance metrics Stakeholder Management Process Improvement

Work Mode

On-site

Job Type

Full Time

Job Description

A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence.

Responsibilities

Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes.
Lead and mentor a group of Assistant/Deputy Managers.
Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition.
Handle escalations, conduct reviews with clients, and manage operational performance.
Collaborate with HR, quality, and training functions to enhance process outcomes.
Drive process transformation and improvement initiatives.
Manage hiring needs and capacity planning.
Be comfortable working in 24x7 rotational shifts.

Requirements

Minimum 4 years of experience in general insurance or chat process.
Experience in handling operations with 70+ employees.
External certification in P&C/General Insurance is a plus.
Strong leadership and stakeholder management skills.
Excellent communication, problem-solving, and people management skills.
Graduate degree is a must.

What is in it for you

Opportunity to lead a large operations team in a high-growth environment.
Engage with global stakeholders and gain cross-functional exposure.
Be at the forefront of process transformation in the insurance domain.

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