Manager- Technical Support

Rarr Technologies

3 - 8 years

5 - 10 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Computer science Blackberry Networking Windows mobile mobile device management Management Information technology Mobile computing Computer networking Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Responsible for managing team leads and support engineers from level 1 to level 3.
Conducts one-on-one meetings with all reporting team members.
Ensures that all SLA s are met for customer responses.
Performance reporting to management on monthly basis.
Coaches and Develops team members to ensure they perform and meet their career goals.
Responsible for providing required resources to team members for smooth functioning of the department.
Works closely with other departments to streamline processes for management.
Implements required changes in processes and documentation to meet growing departmental requirements.

Qualifications

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Minimum 3+ years of technical support management experience and 6+ years of experience as technical support lead.
Outstanding verbal and written communication skills in English
Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices)
Knowledge of software technologies such as networking and databases
Any prior experience working with mobile device management solutions is an asset
Any experience with Microsoft SQL

Management, Mobile Computing

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