Job
Description
The opportunity
This role leads complex or large process improvement initiatives using process improvement methodology (e.g., Lean, Agile, etc.) to develop, identify, analyze, and improve existing business processes. Applies functional expertise to improve business and client results.This role also applies structured change management approaches to ensure process adoption while minimizing operational disruptions. Your key responsibilities
Develops and applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Leverages technical expertise to coach other process improvement crew through initiatives. Concatenates process improvement data and uses key metrics to measure outcomes. Manages process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables. Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses. Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders. Supports the development of training and/or change management materials and activities to support new processes and procedures. Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes. Participates in special projects and performs other duties as assigned. Applies change management methodologies, communication planning, organizational readiness assessments, and stakeholder analyses to ensure smooth adoption of new processes. Monitors implementation of change management to minimize disruption to business operations. Evaluates business processes to identify when system or software changes should be initiated. Acts as a change agent, driving adoption of best practices within the IT organization.
Skills and attributes for success
A team player with strong analytical, communication and interpersonal skills Constantly updating yourself about new technologies in the market A winning personality and the ability to become a trusted advisor to the stakeholders
To qualify for the role, you must have
Minimum 8 years of experience in business process improvement, operational excellence, or change management. Bachelors degree (B.E./B.Tech/B.A./B.Sc.) in Business Administration, Information Systems, Engineering, or a related field; graduate degree preferred. Good to have skills include process mapping, stakeholder analysis, change enablement, communication planning, data-driven decision making, and familiarity with enterprise tools for documentation and collaboration. Strong analytical, project management, and interpersonal skills are required to support cross-functional initiatives. Preferred certifications include Lean Six Sigma (Green Belt or above), Prosci Change Management, Agile or Scrum certifications. Ability to lead end-to-end improvement projects, foster stakeholder engagement, and drive sustainable change through structured methodologies and influence.
Ideally, youll also have
Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills. Be highly flexible, adaptable, and creative. Comfortable interacting with senior executives (within the firm and at the client)
