Manager-Strategic Accounts

As a Manager - Strategic Accounts at Newgens, you will be responsible for acting as the Single Point of Contact (SPOC) between the customer and our delivery and account management teams. Your key responsibilities will include: - Positioning Newgens products and services to customers effectively. - Identifying continuous growth opportunities to meet account expansion targets. - Managing ongoing engagements including implementation, change requests, renewals of ATS/AMC, additional resource deployment, licenses, and process deployments. - Collaborating with Delivery Head and CRM to review progress of implementations, new business opportunities, and Booking-Billing-Collection figures aligned to account expansion targets. - Actively participating in mining new business cases for clients, including POCs (Proof of Concepts) and demos. - Developing proposals for new opportunities in coordination with CRM and Business Heads. - Maintaining and updating opportunities in Salesforce.com in compliance with the OEA (Opportunity Engagement and Account) process and guidelines. - Building and nurturing relationships with key decision-makers and users. In terms of customer satisfaction, you will be responsible for managing customer satisfaction ensuring high standards are met, obtaining client sign-offs and acceptance for every delivery milestone, and collecting customer feedback post-SRS, Functional Specification, and UAT for all implementations. To ensure customer retention, you will need to demonstrate the value proposition by leveraging industry best practices, thereby retaining accounts against competition. For implementation, you will be responsible for end-to-end delivery, taking over from presales after order receipt, including the hand-off process, project sign-offs, and site go-live dates. You may also lead or act as a System Analyst when required and manage and resolve operational issues related to technical and delivery aspects of specific engagements. Additionally, the qualifications and experience required for this role include: - MBA and/or Engineering degree from a premier institute. - 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in Delivery, Project Management, Client Engagement, or Presales. As a Manager - Strategic Accounts at Newgens, you will be responsible for acting as the Single Point of Contact (SPOC) between the customer and our delivery and account management teams. Your key responsibilities will include: - Positioning Newgens products and services to customers effectively. - Identifying continuous growth opportunities to meet account expansion targets. - Managing ongoing engagements including implementation, change requests, renewals of ATS/AMC, additional resource deployment, licenses, and process deployments. - Collaborating with Delivery Head and CRM to review progress of implementations, new business opportunities, and Booking-Billing-Collection figures aligned to account expansion targets. - Actively participating in mining new business cases for clients, including POCs (Proof of Concepts) and demos. - Developing proposals for new opportunities in coordination with CRM and Business Heads. - Maintaining and updating opportunities in Salesforce.com in compliance with the OEA (Opportunity Engagement and Account) process and guidelines. - Building and nurturing relationships with key decision-makers and users. In terms of customer satisfaction, you will be responsible for managing customer satisfaction ensuring high standards are met, obtaining client sign-offs and acceptance for every delivery milestone, and collecting customer feedback post-SRS, Functional Specification, and UAT for all implementations. To ensure customer retention, you will need to demonstrate the value proposition by leveraging industry best practices, thereby retaining accounts against competition. For implementation, you will be responsible for end-to-end delivery, taking over from presales after order receipt, including the hand-off process, project sign-offs, and site go-live dates. You may also lead or act as a System Analyst when required and manage and resolve operational issues related to technical and delivery aspects of specific engagements. Additionally, the qualifications and experience required for this role include: - MBA and/or Engineering degree from a premier institute. - 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in Delivery, Project Management, Client Engagement, or Presales.