Manager-Strategic Accounts

As a Manager - Strategic Accounts at Newgens, your role involves acting as the Single Point of Contact (SPOC) between the customer and our delivery and account management teams. Your responsibilities include positioning Newgens products and services effectively to customers, identifying continuous growth opportunities to meet account expansion targets, and managing ongoing engagements such as implementation, change requests, renewals of ATS/AMC, additional resource deployment, licenses, and process deployments. Key Responsibilities: - Act as the SPOC between customers and internal teams - Position Newgens products and services effectively - Identify growth opportunities for account expansion - Manage ongoing engagements including implementation, renewals, and process deployments - Collaborate with Delivery Head and CRM for progress review and business opportunities - Participate in mining new business cases, POCs, and demos - Develop proposals for new opportunities - Maintain and update opportunities in Salesforce.com - Build and nurture relationships with key decision-makers and users In terms of customer satisfaction, you will be responsible for managing and ensuring high standards are met. You will obtain client sign-offs for every delivery milestone and collect feedback post-SRS, Functional Specification, and UAT for all implementations. To ensure customer retention, you will need to deliver and demonstrate the value proposition by leveraging industry best practices. You will be responsible for end-to-end delivery, taking over from presales after order receipt, leading or acting as System Analyst when required, and managing operational issues related to technical and delivery aspects. Qualifications Required: - MBA and/or Engineering degree from a premier institute - 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in Delivery, Project Management, Client Engagement, or Presales Your role as a Manager - Strategic Accounts at Newgens will involve a challenging yet rewarding opportunity to drive customer satisfaction, retention, and business growth through effective account management strategies.,