Manager Software Engineering

Caterpillar Inc

12 - 17 years

14 - 18 Lacs

chennai

Posted:3 hours ago| Platform:

Apply

Skills Required

computer science maven application support operational excellence production support configuration management application development continuous improvement service quality operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bachelor s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
12+ years with AWS, DevOps with Production Support expertise.

Key Responsibilities :

Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day to day operational issues.
Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement.
Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.
Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention.
Participate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies.
Knowledge of the decision-making process and associated tools and techniques, ability to accurately analyze situations and reach productive decisions based on informed judgement.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively.
Work closely with developers to identify and fix bugs and performance bottlenecks in the application code
Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed
Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures.
Meeting SLO, SLA, SLI s defined in the Operations model
Setting task prioritization and troubleshoot to closure of incidents
Improve Service observability.
Proactively testing the flexibility and resilience of the system.
People management - Effectively manages the team by providing technical guidance and offering the right direction whenever needed

Technical Experience:

12+ years prior experience in DevOps/Operations Support and/or application development teams.
Hands on experience using large scale software development, preferably in one of these languages: Java , Python, scripting languages is a must
Knowledge of CI/CD solution on any platform with prior experience is must.
Expert knowledge of Infrastructure components. (E.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).
Deep experience on Key AWS services : EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting
Hands on experience on Docker and at least one Docker Container orchestration - ECS, Kubernetes
Expertise with configuration Management tools like Ansible/Puppet/Chef/PowerShell or Terraform.
Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
Experience in ITSM tools like ServiceNow and incident response protocols
ITIL Foundation V3 certification added advantage plus knowledge and process in ITSM, ITIL is a must
Precision in monitoring, alerting, and writing reliable code and continuous Improvement
A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability
Knowledge on Azure Cloud an added advantage.
Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.
Understanding of Restful API, Apigee or any other API Gateway will be plus.
Expertise with Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.
Soft Skills & Operational Mindset and Problem Solving & Resilience
Ability to think critically under pressure and resolve complex issues calmly
Strong interpersonal skills to work across engineering, product, and operations teams

More Jobs at Caterpillar Inc

Accountant

Bengaluru

8 - 13 yrs

INR 15 - 20 Lacs

Associate Accountant

Bengaluru

5 - 7 yrs

INR 4 - 8 Lacs

Transportation Analyst

Bengaluru

5 - 10 yrs

INR 7 - 12 Lacs

Accountant

Bengaluru

3 - 8 yrs

INR 15 - 20 Lacs

Manager Information Technology

Bengaluru

12 - 15 yrs

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.