Manager - Service Strategy

Manager - Service Strategy (Mumbai)

Role: Lead and implement service strategy initiatives for allied businesses including car care, tyres, and battery services to improve workshop productivity and business performance.

Key Responsibilities:

• Drive service strategy projects and monitor workshop and bodyshop insurance business

• Coordinate with dealers and service providers, aligning cross-functional managers and stakeholders

• Develop action plans, assign responsibilities, and define success metrics for service initiatives

• Pilot rollout of new processes, install monitoring mechanisms, and recommend system improvements

• Assist dealer teams with capability building and analyze market data for strategic decision-making

Requirements:

• B.Tech in Mechanical, Automobile, or related engineering discipline

• Strong skills in service strategy, workshop productivity improvement, stakeholder engagement, and data analysis

• Experience in aftersales business and dealer network management

Location: Mumbai

This JD outlines leadership in service strategy execution focused on productivity, dealer alignment, capability building, and data-driven aftersales business growth.